I have a client who is trying to transfer her .info domain to our preferred registrar, OpenSRS. When she went to approve the transfer (it is currently registered at Register.com) it asked for an “auth code”. OpenSRS and Afilias had some info on this and basically said that when you register a .info domain, the Registrar is REQUIRED to give you this 8-digit auth code. Long story short, Register.com wont give it to us. I have emailed Afilias and they sent my info back over to Register.com - Register still has not replied. I have tried opening tickets, calling, emailing… still no auth code. Has anyone else run into this issue?
I have posted this on some tech message boards, and no one seems to know anything about it. How about you guys??