[QUOTE=The Lovely Margo Lane]
Ooh- semi related: I’m not a receptionist. I’m not an A.A. I’m not a personal assistant or a secretary. I handle many communications-related tasks for my boss and my department as a whole, but answering the phone for him is not one of them. I have my own extension, but I don’t encourage anyone to call it*- I use the line for making calls OUT so I don’t clog up the office line, and I’ve encouraged the communications lady to reassign it since it is a waste of resources. Our phones suck, so I can’t transfer anybody, but I’m more than happy to look up the right extension for anyone who calls looking for someone in another department, and if it’s someone from “outside,” I encourage them to call me back if the new number I give them is wrong, so I can find somebody to help them. I do this because even though it’s not specifically my job, it is my job to step up and help the whole school run smoothly, not just my department.**
That said- GRRRRRRR! There is a person in another department who seems to get her jollies by calling MY DESK PHONE (see above) when she wants to talk to my boss. He has his own line, and I’ve explained multiple times that I can’t transfer her. I’m also not going to walk into his office and hand him my phone when he’s in the middle of another call or a conference. If you call him, he is a master of phone multitasking and will end his other call if it’s casual (man likes the phone) or switch over to you for a moment to find out what’s up. Or, wonder of wonders, if you call his extension, you can leave a voicemail that will actually get listened to in a timely manner.
It would be different if she would deign to talk to me at all- I can solve many of the problems that she calls about, but no- “can I speak to Bossy McNiceman?” and then when I say, “sorry, he’s speaking to someone- you can leave him a message at extension XYZ” or, if he isn’t busy (in which case I will just bring the phone to him) “Sure, and, for the future, his extension is XYZ- that’ll get you through right away” She just blows me off. And then does it again! Either she’s OCD and somehow got it in her head that my extension is the one to call to got Bossy McNiceman, or she’s playing some sort of power game with me, for no apparent gain (since we are in totally different spheres, and I’m a relative newb). The third, and perhaps most likely possibility is that I’m being used as a pawn in a complicated game of phone tag, which would explain why at least half the time when Boss calls her back (within 90 seconds, generally) she doesn’t answer.
A small annoyance, but it cropped up again last week after a long hiatus and it’s been nagging at me.
*I do most of my work via email, adn I give anyone who needs to get in touch with me my work cell. I can go weeks without checking the voicemail on my landline.
** what I mean is- I never say “that’s not my job.” I do my best to help out, especially since I have a handy-dandy list of misprints from the campus directory (compiled by my predecessor and added to by me) along with the correct extensions for the people I get the most requests for. For some reason many other departments don’t do this, so I suspect that there are people who just call us because they know we’ll help, not because they have a problem related to our area. Oh well.
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That would really piss me off. I say you play dumb. Next time she calls say “Oh! This isn’t Boss McNiceman, this is Margo Lane! You want extension XYZ.” And hang up.
Although depending on your office politics that might get you in trouble. But wouldn’t it be fun?