No, actually, it’s more that I feel no compunction to be helpful to people who can’t be assed to be even marginally polite to me. I can be professional and competant without going out of my way to be helpful. “Doing my job properly” and “going out of my way to be helpful” aren’t anywhere close to the same thing.
Let me explain the system at my office: I work directly for two people (one of whom has precedence over the other when it comes to my services). If you are not one of those two people, you have no claim *at all * to my time or attention. If I do anything for you, it’s a personal favor. I do not do personal favors for assholes.
I, and most of the other support personnel I’ve ever worked with, quite often go above and beyond the specific requirements of our position to be helpful to others in the office. I routinely do favors for people that are outside the scope of my duties. If you’re a shithead though, I will not do anything for you I’m not specifically required to do. Additionally, since the prioritization of my duties is entirely at my own personal discretion, I will downgrade the priority on anything I am specifically required to do for you to rock bottom. I will still do it, and with my customary competance, efficiency and professionalism - but I’ll do it last.
However, even in cases where a support person does have to perform tasks on behalf of someone who’s obnoxious to them, there’s no requirement that they go above and beyond for the jackass. For example, at my current job, if you want reimbursement for expenses, you’re supposed to get the paperwork in before noon on Tuesday to get a check that week on Friday (reimbursement checks are only issued on Fridays - no, I don’t know why). Everyone who works here theoretically knows this - it’s in the Employee Handbook even. If you’re an asshole and my boss, I must complete and submit your request for reimbursement in a timely fashion. Well and good. If you give it to me at 11:30 on Tuesday and I leave it on your desk at 11:45 to be signed, I’ve done my job. If I hand it directly to you and remind you of the deadline, I’m going above and beyond. If you give it back to me at 12:30 (or on a Wednesday) and I go and cajole the ladies in accounting to cut the check even though you missed the deadline, that’s going above and beyond. If you’re an asshole, you don’t get above and beyond sort of service. You don’t get your assistant covering your ass with your boss because you’re taking a long lunch to run some personal errands. You don’t get them making dozens of phone calls to find the nicest available room for you at the convention you’re attending - you get the first available room they run across. You don’t get to be reminded of your wife’s upcoming birthday (or your upcoming wedding anniversary). You don’t get your assistant taking the blame for a fuck-up that *you * caused on themself to make you look better.
The vast majority of the support people I’ve worked with go a long ways out of their way to be helpful to the people they work with. They certainly go considerably beyond the specific requirements of their position. Not offering* extra * service isn’t even close to “not doing their job properly” to get back at someone who slighted them.
I’ll add - as an update - that I was slightly wrong about my little friend from yesterday. He did make it through lunch. They didn’t escort him out of the building until slightly after 3pm. His services are no longer required. They actually tried to just make him apologize and take a sensitivity training seminar and be on probation for 6 months, but he a) admitted it, b) was bragging about it to anyone who would sit still long enough to listen, and c) basically refused to apologize. When informed it was apologize or be fired, he came down to my office said “I have to apologize or be fired. I still think you’re a worthless bitch but I have to say I’m sorry so I’m sorry.” Since there was a member of the committee standing at my desk at the time (discussing an unrelated matter, actually), it didn’t go well for him. I blinked at him a few times and then actually made this hand gesture :smack: Actually, to be totally accurate, and you use far too many smilies in one post, I think I actually went like this: :eek: :dubious: :smack: :rolleyes:
. I know that’s what the partner at my desk did. The jackass clearly didn’t actually recognize the partner at my desk. I think he assumed she was another assistant. I mean really, dude. One ought to recogize the partners of the firm one works for - even when there are a whole pile of them. It’s not even like she was in a different area of practice - she was in his area of practice.