A few years back, when I first decided to try online dating, I went on eHarmony and filled in their questionnaire, and got told that they were unable help me. I didn’t really read the rejection too carefully, and thought that perhaps I had answered the questions a bit inaccurately…they seemed (at that time) a little skewed in favor of a more conservative personality. But as I said, I didn’t really absorb what they were saying.
Yesterday I had a customer who was getting married soon, and we fell into conversation about dating again at our age (over 45) and how he had met his new love, and since he is a counselor, he wanted to give me all sorts of advice. He asked if I had tried eHarmony, and I told him how I’d not had any luck with it, but told him how I couldn’t remember exactly why. Turns out he is a friend of eHarmony creator Neil Clark Warren, and he urged me to give it another try.
So, having time on my hands last night, I went through the questionnaire again, trying to be as honest as possible and not looking for the “good” answers. When I was all done, this was the response I got:
**"eHarmony is based upon a complex matching system developed through extensive research with married couples. One of the requirements for successful matching is that participants to fall within certain defined profiles. If we find that we will not be able to match a user using these profiles, we feel it is only fair to inform them early in the process.
We are so convinced of the importance of creating compatible matches to help people establish happy, lasting relationships that we sometimes choose not to provide service rather than risk an uncertain match.
Unfortunately, we are not able to make our profiles work for you. Our matching model could not accurately predict with whom you would be best matched. This occurs for about 20% of potential users, so 1 in 5 people simply will not benefit from our service. We hope that you understand, and we regret our inability to provide service for you at this time."**
WTF? I’m a healthy, happy, 49-year-old church-going woman, not someone with any bizarre needs or requirements in a man. I reviewed their results on “what you’re looking for in a Match” and they were right on target in describing the kind of man I want: Mature, hard-working, church-going (or at least open to religion), stable, fun-loving, open-minded, honest, funny, smart, dependable, kind, able to talk about things rather than pout, Nothing weird, and definitely what eHarmony seems to be targeting in their marketing.
So what’s wrong with me that they can’t “predict with whom I’d be best matched”? What answers would have swayed them to my side? Is it just my age? Or could it be the geographic range? Has anyone else here been turned down by eHarmony? Or if you’ve been accepted, what kinds of people are using the service that I don’t fit in with? They also say it can take months before they find you a match, and to be patient (which I think just means that they want your money for longer than one month), but in my case they’ve just said, “can’t help you, you weirdo”, not “be patient, the right guy hasn’t joined up yet”.