I have been using Revo for a long time and it is a great program.
I have an email friend who got a new laptop with Windows 7. He is really a novice, so I am trying to help him with things by email, which isn’t easy.
Anyway, the thing came with the accursed Norton suite, and somebody told him he should get rid of it and get a good free antivirus program. He did, but deleted the Norton with Win’s Add and Remove Programs before I told him about Revo.
So, now his computer is still loaded the Norton files as well as Registry entries. He is too new for me to advise him to use Regedit, and Norton does not show up at oll when he starts Revo.
I have been searching the user manual, with no luck, trying to find out if there is any way to purge the Registry and all files of leftovers of Norton.
Is there any way Revo can do this? If not, any other program that will without having him mess around in the Registry?
You could try the official Norton Removal Tool . ISTR cleansing systems of the Norton/Symantec scurge before with such utilities.
It’s nice of them to provide a tool for it, but I still think it says something about a product that there is a need for such a utility. Why does standard Windows uninstall not work?
For sure, Norton is a disaster and the Removal Tool should not be necessary.
Thanks for the suggestion, but I did tell him to download and try it, but afterward he did a search of his files and found dozens of Norton files still there. I suggested he delete them all, which he did, but guess what? Next day when he booted up his computer, most of them were back. I suspect this is because of the Registry entries. If I were close, I’d edit that for him, but don’t want him to try it.
Sorry, never had any luck when the uninstall has already been started using Revo. Lesson to your friend: don’t not be using Revo!
Is there really a problem just manually searching the registry for “Norton” and hand-deleting the keys? I doubt your friend could really do anything bad that way – and you can always back up the registry and set a restore point.
I don’t know if Regcleanr (I think that’s how it’s spelled) will work on post-XP systems, but I used to like that one on XP. But maybe even simpler, Spybot S&D under Advanced mode, Tools, System Internals check seems to be pretty good at ferreting out dead registry entries. At the very least it’s easy to use, and you can easily alter the startup list, which may be all that needs doing, really – just stop Norton processes from starting in the first place.
Heh, you don’t know him…I just recently taught him how to download and install a program. He had already screwed up a couple of things I was able to have him fix. Just trying to explain how to get the the Win Restore points by email would be a chore, as well as how to back up the Registry. Or do anything about that if he lost it all.
I use RegCleaner now and then, and I agree, it is a good program. Even creates its own Restore point. But, again, I don’t trust him yet to try that. If I were where I could glom on to his computer, I could get everything fixed up in quick order.
He does not even have wi-fi at his home, has to go to a cyber cafe to get online, and then almost only for email. I did teach him how to get on line with Internet Explorer (too early to explain Firebox to him). He did not even know where to go to open that! He does not even have a cell phone, so I can’t talk to him, which would make it much easier. To be sure he knew how to do the whole Revo uninstall of a progam, I had to write him step-by-step instructions. :rolleyes:.
I have sent several very long essays by email on just the basics of doing things, and some general housekeeping hints. It is sort of fun, but very tricky. Needless to say, this is his first computer.