…does the store give you a new or rebuilt unit?
I suppose the answer might be “It depends on the store.” Or are Apple’s standards so high, and you get a new model?
I ask because my son gave me a touch Ipod last year, and they gave him a replacement. No literature, no nothing.
Idf hardly used my unit. So, when he tried to charge it this week, he couldn’t. The thing just wouldn’t take the charge.
I wish I could help, but I don’t remember which it was when I got mine back earlier this year. Something had happened to it during recharge and I couldn’t access it at all. It wouldn’t even start.
I contacted them and they sent the mailing box, I mailed it to them, they said they found nothing wrong with it, sent it back, and it worked. I don’t remember if it still had the synced information on it from my library or if I had to sync it. So I have no idea really whether it was repaired or if I got a new (to me, anyway) unit.
I know one guy who brought his faulty iphone to an apple store and had it replaced on the spot. And did it again when the replacement had a problem.
I remember reading, regarding laser etched ipods, that upon return they could not guarantee the laser etching because it was standard practice to simply replace the faulty product.
So at one point about a year ago when I purchased my Ipod, and I presume still, they don’t open them up and fix them.
If they don’t, what happens to the ipod with just a stuck button or malfunctioning screen? I’m sure it wouldn’t take much to repair most of them… do they just get tossed?
We used to send iPods off for repair all the time, and they did indeed open them up and fiddle with them. They did replace units that were Beyond Economical Repair, though.
I had a problem with an iPod Nano. (It was cycling on and off by itself.) Apple sent a replacement, and the replacement developed the same issue. When I called Apple support about it, the person I talked to told me they’d send me another replacement and he’d put a note in the case to indicate that I needed to be sent a new, not refurbished, one.
I called the Apple store that provided my iPod replacement.
A very nice young lady said they give my son a brand new one to replace the one I had. Ole!!
No ear phones or anything, just the iPod. Like I care!!!
Doing a Happy Dance. :D:D:D
Huh, I must be wrong.
Maybe they just didn’t guarantee the laser etching because in some cases they didn’t send it back and just replaced it, rather than just S.O.P. to send back a new one.
And Google found me this: Ipod Certified Refurbished.
The young lady I spoke to on the phone at the Apple storemight have been snowing me,but my son who was there thinks she was speaking the truth.
But what the heck, refurbished might be as good as brnd new - with Apple struff.
No, I think legally they couldn’t give you something refurbished and call it new. And your warranty would be different… They guarantee 1 year on their website for refurbished but IIRC its different for “Brand New”.
I’m pretty sure if they gave you something “Brand New” its “Brand New”.
In any case, check the casing and screen EXTREMELY closely to see if there’s a prior scratch or smudge or whatever… Looking at my ipod the back casing, metal, looks like someone super lightly took steel wool to it and the front has a couple hairline super small scratches that I didn’t even notice until I held it at an angle under the light. All that and I have a nice leather case for it that I use 100% of the time.
There’s no way that something that was previously owned for more than a week got away without some teensy weensy scratch or smudge. (teensy gets the red underline of misspelling but weensy doesn’t?)
Not a scratch, clayton, FWIW, it says 8GB on the back, so I imagine that that’s the Model desgnation.
Anything else? I’d be happy to do what I can.
What do iPod users to clean the screen and the rest of it?
Looks like they gave you a “Brand New” one then.
And for screen cleaning? I’ve used a very lightly damp cloth… Being in a case and all its never been much of an issue, though.
Staples sells some light blue store-brand “Microfiber” cloths - a couple of bucks for two of them, I think. They’re phenomenally good at cleaning smooth glass/plastic surfaces, and last for at least two years in my pocket (your pocket may vary).