Scam me twice, I called the cops
So here’s what happened…
My register girl comes back to me and my father this morning, handed us a package of breaded fish and said that a customer didn’t like it wanted to return it. My dad asked how he knew he didn’t like it, it’s still in tact. She said that he bought two of them and didn’t like the first one so he’s wants to return it. Oh, okay.
Dad walks out there and asks the guy what the problem was. He said it was too salty and tasted awful. Okay, no problem, do you have the receipt? “No I threw it away with the other fish, it was awful.”
(quick note, it’s a small family business, we gurantee everything and we’re pretty easy going with our return policy)
Dad hands him the money back, and we both knew something was wrong, they guy was acting real strange, but we couldn’t put our finger on it.
Dad goes to put the fish back in the case and noticed the case was missing one package.
Dammit, he just grabbed it from the case and brought it up to the counter and pretened to return it and got money for it.
Oh, well, shit happens, we’ve been had, let’s move on.
Later this afternoon, a different register girl comes back to me and said someone wants to return two packages of cookies. Okay, so I walk out there.
“Was there a problem?”
“Yeah, I bought three packages of these cookies and their way too salty, the ingrediants don’t say anything about salt, so I wanted to return them.”
“Sir, they’re butter cookies, the second ingredient is butter, they might taste like salt. Maybe you should call the bakery that makes them”
“Well I talked to Joe (the owner) on the phone and he said I could just bring them back in and return them”
I asked him to wait while I called Joe to confirm this
I walked in back called Joe (my dad), he said he had no idea what I was talking about, he didn’t talk to anyone about returning cookies, and come to think about it, that was the same thing the guy in the morning said about the fish, it’s too salty. Joe told me to go and tell the guy to call the bakery and deal with them, there’s nothing we can do about that. (BTW did I mention these cookies are $6 per container, oh, and there where none missing from the container, he obviosly didn’t try them)
So I go back out there and he’s gone. I asked where he was and the reg girl said he went to his car to get the receipt. About five minutes later he still hadn’t come back in, and the girl told me he was parked near the door and his car was gone.
Oh, and the cookies are still sitting at the register.
What an idiot. If he had just taken the cookies with him and told the girl he was in a hurry and he’d stop back later, I wouldn’t have given it another thought, but who comes in with 12 dollars worth of cookies and dosen’t leave with either the cookies or the money.
So I called the cops explained to them that we are 90% sure we got scammed in the morning and 90% sure we almost got scammed again, and probably about 90% sure it was either the same person (I don’t remember what the person looked like in the morning, but this guy acted similar, all weird and anxious)or the same ‘group’.
Lukily a few of the employees said they would recognize him if he came back in and the register girl will recognize the car.
The cop told us that if he comes back in to keep him there as long as possible and call the police. No problem, if I see his car, I’ll block him in with the forklift, if he wants to leave before the cops get there, he can run.
As I was telling the cop how embarressed I’d be if it turns out that I’m wrong, my reg girl mentioned that when I called Dad, he left in quite a hurry. Now I know he was trying to rip us off.
So all of my employees have been warned, NO returns with out a receipt unless Dad or I are there to do it, and if this guy shows up to re-claim his cookies, tough, he can wait until morning to get them back.
Still I have to think, if he had just taken the cookies when he left I wouldn’t have thought much more of it.
There’s a bunch of small business in the area, so I’m guessing I’m not the only person who got hit by this tool. I encourged the officer to go to some of the other places around town and ask them if anything similar happened. He said he would stop back if anyone else got hit.
Like I told the officer, I’m not expecting them to go out looking for this guy, but if they do catch someome doing it at another store, I want our name mentioned in the report as well.
(You’ll have to excuse my grammer, it goes out the window in my mini rants.)