My last boss was the most incompetent person I’ve ever worked for. But I’m already getting ahead of myself…
I was working in a local diner, as a cook. This was my second “tour of duty” in this diner. The first time, the diner had just opened. The way I got the job was this: I had stopped into the diner to have lunch. I didn’t recognize the lady behind the counter until she came over and asked me, “Didn’t I used to work with you at [insert another local restaurant here]?” I turned out that she remembered working with me a few years earlier - she as a waitress, me as a cook. When I replied affirmatively, her next question was, “You want a job?”
So I worked for her for about six months, and watched as the diner’s business increased steadily. A few years later, she died of a sudden massive heart-attack. Shortly after that, I ended up working in the same diner, now with her husband as my boss. By this time, the diner was extremely successful. It had a huge base of regular customers, and was always busy.
But, the former boss’s widower wasn’t a restaurant guy - he was a fireman, and was in line to become the new fire chief in my city. So after several months he decided to sell. He had also found a new girlfriend only six months after his wife’s death. And so, contrary to his late wife’s wishes (she had planned to sell the business to an employee), the guy sold the diner to his new girlfriend’s cousin.
So, we got a new boss. We were all a bit apprehensive, fearing that she was going to start making changes. The crew was like a big family, and we didn’t really like having a new boss to begin with. But we didn’t have a clue as to what we were in for.
We all learned over time that the new boss, who was 44 years old when she bought the place, had dropped out of school at 16 and gotten married. She never worked a job until she was 26. We heard rumors from outside sources that she had been fired from just about every job she’d had from the time she entered the work force until she bought the diner (most of those claims have since been confirmed). On top of that, the vast majority of her work experience was as a bartender and cocktail waitress, with only a couple short stints as a restaurant waitress. So, our new boss had a very poor employment history, and almost no real restaurant experience.
She was also one of those bosses who believes that, simply by virtue of being the boss, she automatically knows more than her employees.
The other cooks and I quickly learned that she knew absolutely nothing about restaurant kitchens (in fact, she really didn’t even know how to cook). Our troubles began when she started making arbitrary changes in the way we did things in the kitchen, while having no understanding of why we had been doing it the other way. We had legitimate reasons for the procedures we used, but she wanted us to change things. She was simply exercising her authority, I believe.
I’ll list a few of the idiot things she did with the place:
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Rather than treat everybody who walked in the door as a valued customer, she instead picked out what kind of customer she wanted. Then, those people would get outstanding service from her, while everybody else got the bare minimum.
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Because sugar-free pancake syrup was a bit more expensive than the regular stuff, she decided it would be a good idea to charge customers extra for sugar-free syrup.
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Part of the reason for the previous owner’s success was that the diner is located next door to a hairstyling school. The students would come in every day for lunch. However, the new owner didn’t think they were important enough to get good service. Within a few months, we lost 95% of those customers.
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She walked the borderline between civility and hostility when waiting on Mexican customers and anybody who appeared to be homeless. Apparently, their money wasn’t as good as other peoples :rolleyes:
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Instructed us cooks to make portions smaller and smaller and smaller
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The previous owner raised prices by an insignificant amount at the beginning of each year, to cover rising costs. Nobody ever complained. The new owner, fearing a loss of business, decided to not raise prices the first New Year after she bought the diner. Of course, this meant that due to an increased minimum wage and rising cost from suppliers, she was forced to raise prices significantly the following year. Two years worth of price hikes all at once. People complained.
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Told the old men who sat at the counter and drank coffee that they could no longer sit there for more than an hour. Old men who had been spending money in the place for decades. They all went elsewhere.
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Once, when I had a really bad day (hey, we all have them) the boss decided she needed to “counsel” me. When I attempted to explain why I had gotten angry, she responded by telling me, “You shouldn’t get so upset! It’s just a job!” I was incredulous. A business owner telling her employee that what he did was “just a job”? That had to be the single most insulting thing anybody had ever said to me. No wonder she’d been fired so many times, if that was the way she thought.
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After insulting me, she decided that she should “give me a break” from the stresses of being a breakfast cook. So two days a week, I was switched to the afternoon shift. What a great idea! Take the best breakfast cook you’ve got, and put him on the afternoon shift! That oughtta work!
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She would hire experienced waitresses, and then, when they proved to be far more skilled than she, would would become jealous and find a way to make them quit. Conversely, she would hire inexperienced waitresses, and then show absolutely no patience with them. She went so far as to point out all of one new girl’s mistakes right in front of the girl’s customer. In three years, we went through about twenty waitresses. The diner usually carried a complement of three waitresses plus the owner, so that was a lot of turnover.
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Allowed her “special” customers to order things that weren’t on the menu, even after telling other customers “no”, no matter how badly such orders jammed up the kitchen. Her special customers’ orders always had priority over other customers’ orders.
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She never learned that a restaurant is not run the same way as a bar. In a bar, you want people to sit there and sit there and sit there. In a restaurant, you want people to eat and get the hell out. But she encouraged her favorite customer to sit and sit and sit…
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She never figured out that “good service” and “ass-kissing” are not the same thing.
Anyway, the other two cooks and I showed remarkable patience. Okay, well, I showed patience. One cook was an older lady who was getting ready to retire, so she didn’t give a flying f*ck what the new boss did. The other cook was a guy who was somehow able to put up with just about anything (he worked 16 years as a janitor for a local hotel/restaurant, and watched that place be mismanaged from 5-star down 0-star.) After about two years of this nonsense, I was commenting to one of the cooks about the ridiculous turnover among the waitresses. I predicted that, if one of us cooks left, the same thing would happen in the kitchen. Turned out I was right. I finally quit, three years after the new owner took over. In the next twelve months, the place went through seven more cooks.