I ordered a weighted blanket for 64$, I was so looking forward to it.
The delivery guy thought it would be a good idea to dump it in the entry hall of an 8 apartment building instead of walking up 3 flights of stairs to drop it next to my door.
It has since mysteriously disappeared into the ether. I left a note but whoever took it has already made their choice.
So, what’s the best course of action now? Having read up online, it seems that the retailer will send another one “if it’s clear it was stolen” but how is it clear that something was stolen? There weren’t security cameras watching over it.
This. It seems like the entire contents of the OP ought to be relayed to the vendor: placed order, shipper delivered to lobby instead of apartment door, item disappeared. If vendor needs more info they’ll let you know.
It was delivered, they even attached a picture of the package. But not in front of the right door. I didn’t get the package.
Do I have to wait a set number of hours before telling Amazon? Which part of Amazon’s website handles this? I can’t seem to find their “So your shit was stolen” tab.
If they report it delivered and you didn’t get it, then report that. It does appear that they delivered it not to the place they were suppose to and left it in a insecure place.
However this could cause other issues like just getting a note instead of a package, and you have to go to a place to pick it up. That would happen if packages commonly go astray, I don’t think one off their would trigger that.
No wonder I couldn’t find my sons; I went looking in the “So your brats aren’t there” tab instead of the “so your shit got stolen”. Well, that clears that up…
Unofficially and you never heard of me ------- general customer service. If the driver (probably an AMZL contract driver) did something like leave it in the wrong place to aggravate the situation I would make sure to note that. They will probably send a replacement pretty much ASAP.
Now, if this would become a habit ------- “we” have been known to fire customers. It doesn’t happen often but it does happen. I know someone who ended up like that but they had about 10 packages stolen in a month. Yeah, Porch Pirates exist; but even a company as big as Amazon can feed one daily and stay in business.
I have never lost anything from my porch even though I could consider it well placed for that type of crime. BUT whenever I am getting something I either really and truly want or something really pricey (like this MacBook) I use the Old Wench’s work address. If its possible for you consider it at least at times in the future.
Info shared and now a jaunt down memory lane – the OW has fussy feet and Brooks Beasts are about the only sneaker they can be happy in. We had a massive sale the one time on last years model and she decided to stock up on 6 pairs; this was a couple years back and she had them shipped to the house because of the size.
Well a couple days later she comes walking down the sidewalk and sees a big Amazon box next to the front door of the house next door.
The abandoned house next door.
The one with the porch blocked by crime scene tape.
Guess what was in the box?
:smack:
I took a picture of it to share with a former manager who had happened to become a manager of that “department”. He turned several colors of red when he realized the driver had taken basically the same picture and I wasn’t kidding about this. Considering we’re talking like $700 in footware ---------- said driver didn’t get to repeat the mistake.
I ordered a Thermos from Amazon a few years ago. The website said it was delivered; it was nowhere to be seen. I called the same day. They suggested waiting a few days to see if it showed up. Two days later, still no Thermos. I called again, they said they would send another one, or could refund my money. I took the refund.
Three weeks later, the Thermos shows up at the doorstep. I briefly considered calling Amazon up to pay for it. But then thought, three weeks late? Nahhhhhh.
Now, I always use the Amazon Locker. It’s in the parking lot of a 7-Eleven, secure, and very easy. No more worrying about packages landing on the wrong porch or in the wrong hands.
An Amazon contract driver left a pallet of 297 packages in a nearby US Post Office delivery bay. On a Sunday. With no staff nearby. The pallet was gone before postal workers arrived Monday morning. The story made the BBC news and I think Amazon quickly re-shipped everything because publicity.
In September I got a notice that the post office had “delivered” a package. They probably did, but not to my house; I live on a private road with houses set so far back people frequently say “I didn’t know people lived on that road!” so I’m fairly sure it wasn’t stolen. I get mail for other people about once a month, so the post office’s track record isn’t great anyway.
When I reported that it had been misdelivered Amazon refunded one of the items, but when I asked that they resend the other because when I’d ordered it had been on sale for 1/2 the then current price they did that too. I still wonder why the person they delivered the package to kept it - tiny solar lights and a picture book don’t seem like they’d appeal to a lot of others.
The consensus used to be that there was a ranking of customers. If it was the first time you’ve had a package get damaged or lost, then Amazon was be happy to replace or refund. If you were reporting problems quite often, Amazon wasn’t so easy to deal with. (FtGKid1, unfortunately, had a lot of items stolen which lead to issues with Amazon. Thankfully has since moved.)
Things might be changing with more stuff going thru their own delivery service. For most items I get this way the driver takes a pic to show the package on the porch. So missing or damaged stuff may be more problematic.