Someone give NTL a clue!

The BBQ Pit
1

Here’s the relevant bits of the email I received after speaking to NTL’s customer service dept.

==================BEGIN MESSAGE==================

Dear customer,

Thank you for your enquiry to the ntl Broadband technical support centre
on 19/04/2005. To help us improve our service we would be very grateful
if you could answer the following questions and return this to us.

<questions snipped>
Reply to this mail
Please do not reply to this email, unfortunately, any replies will go
unanswered.

<snippage>

===================END MESSAGE===================

Someone just shoot them!

2

Uh, this seems pretty straightforward to me, if worded a bit oddly. They’ve mailed you a survey subsequent to your service request. Direct replies to the survey are the only thing they want here. If you have additional questions from about your initial service request, they want to make sure you don’t include them here, because the persons receiving the survey responses aren’t equipped to answer them.

3

That’s reading a lot into their email.