Sony=SUCKY!!!!

The BBQ Pit
1

Here’s a hearty, one-fingered salute the folks who lost our Vaio Extended Service Warranty!!!

The hard drive started going bad during Xmas week, and when we called for support, they didn’t seem to have any record of the contract we had purchased back in March of 2005. “Sorry, we can’t help you, but give us your information, and we’ll search our system and call you back” No call back, of course. Well, the laptop limps along for the next week or so, and then it boots up with the “Hard Drive Imminent;back up your data!!” screen. Crap.

Back on the phone to Sony. “Sorry, we don’t have any record…but give us your information, and we’ll call you back (the sequel)” No call back. Sooooo, my girlfriend, who is playing the “bad cop” to my “good cop” gets on the phone and reams them a new one. “Okay, we’ve found your info, we just need to update our system, here’s your contract number.” Meanwhile, drive has stopped making noise, we run checkdisk, it fixes a few errors, maybe it’s okay now (ha ha).

This weekend: hard disk failure screen, blue screen, oh joy. Call Sony: “Sorry, that contract number isn’t in our system…fax us your proof of purchase, please.” So, we fax the original receipt, copy of warranty registration slip, and credit card statement with $330 charge to “Sony Extended Warranty”.
Sony calls back: “Okay, you’re really in the system now…” Well, at this point, we’ve found a local guy who will replace the hard drive for $250…so, fuck you, Sony, we just want our money back.

“Oh sure, but you’ll only be refunded a pro-rated amount, since you’ve had service since March of last year…, plus, there’s a cancellation fee of $25…”
Huh? For the last month, you’ve REFUSED TO PROVIDE SERVICE because YOU DIDN’T HAVE A RECORD OF OUR CONTRACT!!! “Sorry, but you’ll see that’s covered in the terms of the contract.”

See you in small claims court, Sony.

2

Well, I will sing the praises of Sony Computers until the day I die (or they piss me off like they did you). They absolutely kicked ass for me twice with two different computers five years apart. The second one was when my power supply blew out. I told them I could replace it if they’d send me one (My job and all). They said that they normally would, but a power supply was something they had to take care of themselves. They promised to make it up to me though.

The next day FedEx was at the door with an empty box and labels. I put the computer in the box. I sealed it. The driver left. Two days later I had it back. Sony fixed it, doubled my warranty to two years. Included a Palm (Clie) free of charge ($150.00)!

The first time my CD ROM died at three in the morning. I called. They said they’d handle it. In six hours I had a CDROM drive on my doorstep with a note saying that someone would be there within three hours to swap it out!

I am totally on Sony’s dick!