(Pre-edit: I’m writing a damn book here. Read at your own risk.)
(Pre-edit 2: Seriously, on preview, frakkin’ wall-O’Text to follow)
Well, after seven and a half years working as a cook in the convention business, I’m moving on. And to be honest, it’s a bit hair-raising (well, it would be if I had any hair) and nerve-wracking. I’ve been a professional cook for 30 years, and I’ve officially left a job that I’ve had longer than any job I’ve previously worked. For those not in the business, the restaurant business is not known for employee longevity.
When I accepted the job that I’ve just left, it was a gamble. My previous job (okay, two jobs back) was one I really enjoyed. I was the full-time breakfast/lunch cook, and I loved the job and my coworkers. Unfortunately, as it turned out, breakfast had never been profitable for the place, but they kept serving breakfast because the nights were extremely profitable (it was one of the most popular nightclubs in town), and that justified opening for breakfast. But after I’d been there cooking breakfast for a year and a half, the nighttime business dropped off. They had to cut somewhere, and breakfast got the axe. They kept me around for lunch, but that meant just 20 hours a week for me, and that wasn’t enough to pay my bills.
So I found a new job that looked promising. But it turned out … my new boss was somebody who had no business trying to run a restaurant. An early warning sign was a coworker telling me, shortly after I started, “When you get your paycheck, get it to the bank as fast as you can, because paychecks here bounce.” Fortunately, that never happened to me. But one morning I was working, and our main vendor showed up with a delivery. When we didn’t have cash to pay them, they proceeded to load everything back onto the truck and took it away. Turns out the boss had bounced checks with them. Along with that, he kept changing my shifts around, changing what time the place opened, and basically changing everything, every week. I was really getting the vibe that this guy had no idea what he was doing. Eventually, he decided to stop serving breakfast. Except he didn’t bother to mention this to me. The first clue I had was when I looked at the next week’s schedule and saw I only had 16 hours for the week, just working lunch. This was when I’d only been there for 5 weeks. By that point, I’d had enough, and I simply chose not to show up the next week (something I’d never done before). Two months later, the place was shut down due to the owner’s failure to pay his taxes.
So I was looking for a new job, and not having much luck (lemme tell you, January is an absolutely terrible time to try finding a restaurant job in my town). I finally applied at the restaurant on the top floor of the fanciest hotel in town. They called me in for an interview, but it turned out that they didn’t need a cook, they needed a dishwasher. Well crap. In all my years in the restaurant business (22 years at the time) I’d never actually had “dishwasher” as my job title. Granted, many of my cooking jobs had entailed also washing the dishes, but it wasn’t my primary job description. I almost turned it down. But the guy that interviewed me started mentioning a few things: union job, 401k plan, health insurance, paid vacations … Well, damn. I was a couple months away from turning 40, and I’d never had any of those things at previous jobs, and it was about time I started thinking about them.
I took the job. I washed dishes in this restaurant for a month. Then things changed. This hotel also had the contract to staff the city convention center next door, and one day I got shanghai’d to go over to the convention center to help with the dishes during a particularly large convention. The executive chef in charge was so impressed with my work that he basically “requisitioned” me, and I took over as the main dishwasher at the convention center. I ended up winning two “Employee of the Month” awards over the next couple years because of my dishwashing excellence. (Seriously, you try washing dishes for parties of 800 people eating three meals a day! By yourself.)
After two and a half years, one of the cooks at the convention center left, and I was promoted to take his place. I moved into cooking for large groups. I eventually found myself in the odd position of thinking of a party of 200 to be a “small group”. Prior to this job, I’d gotten annoyed with parties of 30. Now, that ain’t nothing.
But eventually, I started to realize that that style of cooking wasn’t for me. I wasn’t getting any satisfaction from it as a professional. What a lot of it boiled down to was the fact that I was cooking for anonymous masses. Outside of those rare events where I would stand on a buffet line and carve prime rib, I never saw my customers. I started to realize that that was something I missed. One of the best things about being a professional cook is developing some sort of relationship with the customers, even knowing them by name. But in the convention business, the closest thing to a “regular customer” is somebody who attends the same convention every year. And odds are that I’d never even see that customer. So I grew dissatisfied.
Anyway, long story shortened somewhat, about three years ago I started keeping my eyes open for other opportunities. Unfortunately, this coincided with our national economic problems, and there wasn’t a whole lot out there. I also confined my “looking elsewhere” to the “slow” times at the convention center. I wanted to time my departure with a slow period, so as not to create too much inconvenience for my employer and coworkers. Because I’m not a dick. Unfortunately, the “slow” periods at my job were also slow periods for everybody else, and so nobody was hiring during those times.
Then, every time I thought it was a good time to go, something happened. In 2012, I saw some advertisements for cooks, and I was ready to start submitting resumes, when I got a call from my senior coworker: “[executive chef] got fired!” Well crap, I can’t quit now. I’ll stick around until the new executive chef gets settled in, then I’ll go. New executive chef got settled in … and then my senior coworker had a medical emergency that required immediate, lifesaving surgery, and it kept her out of action for 3 months. Crap, I can’t quit now. She eventually came back to work, and things got back to normal. I started looking for new opportunities … and new executive chef abruptly quit because he couldn’t get along with upper corporate management. Right in the middle of the busy Spring convention season. Well FUCK, I can’t quit now - we now-leaderless cooks have to fly by the seat of our pants and try to feed these conventioneers (and we did a damned fine job of it, I tell you). Again, because I’m not a dick.
But that finally drove something home for me: there is never going to be a good time to leave. Take care of yourself.
So we got yet another new executive chef. The guy walked in and immediately started rearranging the kitchen (meaning that my coworkers and I now had to hunt for everything - I’d been there for 7 years, and my senior coworker for 15 years, and we found ourselves stymied because we couldn’t find anything) and instituting new procedures. And while I’m sure that his formal training is valid and makes him a good chef, I had personal problems with the idea that everything taking five times longer to do is an “improvement”. My position, after 30 years in the business, is that the most important part of food is how it fucking tastes. And I’m also extremely efficiency-driven. So from my perspective, if some fancy-schmancy formal cooking technique means that cooking a dish takes five times longer than it used to, it damned well better taste five times better. But this chef kept saying things like, “I’m a white guy - I can’t handle spicy stuff”. Well fuck that. I’m a white guy too, and I want some damn flavor in my food. This guy’s stuff, formally-trained-fancy-ass-chef-created as it is, was utterly flavorless. I heard one of the serving staff mutter, “Does he season anything?” Food isn’t for fucking looking at. It’s for fucking eating.
So, having convinced myself that there was never going to be a “good” time to quit, I started looking elsewhere. Hello Craigslist! I spotted an ad for a local retirement/assisted living facility that wanted a cook, and so I e-mailed them my resume. Two days later, I got a call. The guy on the phone was the same guy whose position I’d been promoted into at the convention center. He was also a guy I’d known for 25 years, and who I’d worked for briefly long before we worked together at the convention center. He was now the head of foodservice at this retirement facility. It also didn’t hurt that my sister, a Registered Nurse, is the head of nursing at a different location within the same company. I didn’t even have to “interview”. This guy knew my work, and knew that I could handle the position. He sold me to his bosses, and I basically walked into the job. Man, I love professional “connections”!"
So I was hired, and even though I still needed to pass a drug test (no problem, I don’t do drugs), a background check (already did that when a former roommate’s 13YO grandson came to live with us a few years ago) and a tuberculosis test (also did that a few years ago when I lived in a homeless shelter), I was told, “go ahead and give your notice at your current job”. So I did. Here’s my resignation letter, of which I’m very proud; I think it’s well-written and professional (identifying company names redacted, naturally):
August 23, 2013
To the management of the [company name]
This is to inform you that I, [Mister Rik], have accepted an offer of employment with another company, and will be reporting for work with them on Monday, August 26, 2013. This letter serves as my notice that I am leaving my employment with the [company name].
The regular shift I will be working for my new employer (10:00AM to 7:00PM) will make it impractical to split my days between here and there on the days I work there. However, I will have Wednesdays and Thursdays as my scheduled days off and am willing to work those days at [company name] for the next two weeks, to help as I am able.
Please be assured that my departure is not based upon any personal issues with management or coworkers. Neither is it based entirely on recent changes in format. I have been keeping my eyes open for suitable new opportunities for more than three years, and only now has such an opportunity presented itself. For some time now, I’ve been frustrated with the irregular nature of shifts and schedules at the Convention Center (which I realize is unavoidable), and the accompanying inability to make any kind of personal plans or commitments very far into the future.
Additionally, the up and down nature of my income from month to month was manageable when I was sharing rent and bills with two roommates, but now that I’m living alone and paying everything myself, it has become extremely stressful having to save my money during the busy seasons and hoping it will be enough to hold me through the slow seasons. In 2013 alone, I had to spend my entire 2012 tax refund to make my March rent, and I had to claim my entire accumulated vacation/personal day pay just to pay my September rent. My recent car repair emergencies, coming as they did right when I could least afford them, drove home the need to find a regular, consistent source of income.
Thank you all for keeping me around these last seven and a half years. My experiences working here have been far more good than bad, and I will miss you all.
Sincerely,
[Mister Rik]
And so today I started cooking in this retirement facility. And one of my fellow cooks said something that convinced me that I’d made the right decision. Remember my comments about developing a relationship with my customers? This cook said, “Sometimes the special requests can be a pain in the ass, but then you remember that every meal you cook for them might be their last meal.” Whoa.