Last week I ended up with my first ticket in nearly 15 years - I went through an intersection as the light changed from yellow to red, and a cop pulled me over. OK, that’s fine, I deserve that, and I freely admitted it to the cop. No problemo.
But what is really odd and somewhat scary is that no one at State Farm Insurance will tell me how much my rates will go up.
Doing my typical bit of over-research, last week I called in succession TWELVE agents in my city, telling them I was an existing driver, no tickets and accidents for nearly 15 years, and had a single red light ticket. I asked “How much will my rates go up?”
I of course received TWELVE different responses, ranging from the positive (“No, no one cares unless it’s 3 moving violations in a year”) to the negative (“Oh yes, they will DEFINITELY go up, and you could be kicked off”) to the bizarre (“Well, the company will have to petition the State to raise your specific rates over this ticket, and a judge will have to rule on whether or not we can”) to the non-answers (“We cannot tell you ANYTHING about our policies unless you give us your full name, policy number, Social Security Number, and a daytime, cell phone, and nighttime phone number”).
To the net effect that I can draw one of two conclusions:
- No State Farm agent actually knows (which is pretty damn scary)
- They do know but refuse to tell you (equally scary)
Online searches have proved fruitless for the Straight Dope, except for coming across scads of reports of people who allege they had a single ticket and their rates went up by “thousands of dollars”. The State Farm website has been completely unhelpful, and calling the main corporate office gets people who categorically refuse to answer any and all questions, saying my agent must answer them. See above for how well that works. The main office is apparently unconcerned that I got twelve different and conflicting responses. I asked the main office if they could just tell me which one was the right one, and they refused to tell me.
I know this may be State-specific (I’m in Kansas), but surely there is something in writing which states the policy for a single violation like this.
I also referred the agents to the alphanumeric “cost code” that they say determines my rates, and which comes with my policy each 6 months. There is nothing in that cost code I saw that references tickets, only accidents. When I asked them how they could raise my rates when it wasn’t in the cost code, they said in essence, twelve different answers that I won’t bother repeating due to their conflicting inanity.
I don’t think I’ve experienced talking to such a set of non-answering and conflicting-answering professional people in one day.
So…any State Farm agents or people with experience out there that can cut through the BS and point me to some hard, written fact on this?