(Background: Lenovo ThinkPad R61i running WinXP service pack 3)
So I’m trying to upgrade from Microsoft VisualStudio 2005 to the 2008 version. I ordered the upgrade from Provantage. It arrived - in a somewhat curious plastic package - and looked fine. But when I inserted the main DVD into my computer’s DVD drive and tried to inspect it with WindowsExplorer, my system “locked up”: WindowsExplorer stopped responding; when I tried to close it I got the “Program not responding - kill it?” message; when I kill it, I’m hung on a blank screen that looks like my desktop, but with all icons removed (mouse still moved the cursor, but nothing was available to click). Only escape wss a “hard” reboot (i.e. hold down the On button for 5+ seconds).
Note that every other DVD I’ve every tried has behaved exactly as it should.
I took this up with Microsoft and they suggested the DVD might be bad. Provantage was willing to send me a replacement copy (took a surprising time - but that’s another story*) which arrived today. The new DVD does exactly what the old one did.
My next step is to try this DVD on another PC (should be able to do that tomorrow). But what the heck can be causing this?
- Partial transcript of phone call to Provantage customer support:
PV: Can I have your order number?
Me: It’s 123-4567.
PV: [sound of keyboard] Ah, yes - here it is. So - what’s the status of this order?
Me: [after short puzzled pause] The status is that the customer is on the phone with Provantage Customer Support trying to find out what the status is - earnestly hoping they know more about this than he does.