No. Nor do I bitch out the poor girl at the McDonald’s drive-thru because they want $5 for a hamburger I can make at home for $2. It’s pointless. The only thing it will accomplish it to service my ego, and when you go around town burning bridges, eventually you find yourself alone on an island.
There’s a special circle in hell for people who scream at customer service people for no valid reason. People aren’t expressing surprise and outrage. They are being bullies. They know that poor cashier (for example) can’t say shit. Has to stand there and take it or get fired. They liked to see them squirm. And there’s the bonus that terrible managers then cave in to these terrible people just to get them to shut up and leave and are shocked, SHOCKED, when they come back and expect the same product/service for the same price/time frame again. So screw you too, spineless managers.
Why assume that the person you are shouting at is to blame for whatever it is that’s riling you? They may be being squeezed as much by their employer.
I have been called ‘NAZI’ at work. You’re really not going to get your way when you start dropping hate speech like that.
Yes, when I was younger and stupider and not as in control of my temper.
Nope. Just made things harder.
No, usually I felt like shit for taking out my problems on someone who had nothing to do with the problem starting in the first place.
Your brother is an asshat and I suspect he’s at least occasionally paying an “asshat tax” in the form of being charged more when people can get away with it and businesses considering it hazard pay for their front-line people.
He’s using service personnel as a punching bag and he’s nothing more than a bully.
Yes, I shamefully admit I did, once. I misread the signs and parked in the high-dollar short term lot at the airport, which was bad enough, but the plane I was meeting ended up being late. The parking feed ended up being the the triple digits. I lost my shit and yelled and actually swore at the clerk.
Unfortunately for the moral lesson, it worked. She knocked the price down to what I would have paid if I’d actually parked in the medium-dollar lot, something like $50. So, in this case, although she was not the person responsible for the high rates, or for me parking in the wrong lot, bitching at the service person worked.
I never made either mistake again.
Does anyone actually look at Yelp reviews? I’ve read some and they are so exceedingly stupid that I wouldn’t follow them. Idiotic shit like: “One star, the pickle was on the wrong side of the plate!!!”
I use it.
As with any review site there’s going to be quite a lot of dumbassery, but there is useful information to be found, and the moronic reviews are entertaining, at least.
You need to point your brother to “Not Always Right”
He might even be in there.
I have experience with business-to-business customer service, and I can tell you that getting emotional or abusive doesn’t get you better service. We’ve bent over backwards for nice guys who can politely explain the situation they’re in and what they need. The guys who scream get hung up on.
It’s sad, because you can tell the screamers think they’re big swinging dicks.
But doesn’t that make it more satisfying to hang up on them?
To be fair, there’s a lot less overhead when they just clank a wrench against the underside of your car for a few minutes while pretending to change the oil and filter.
The guys going it for $20 are betting heavily that the laundry list of things wrong with your car they present to you will being them more business.
I do. I look at the overall rating, then I look at the middle and bottom reviews for just that sort of silliness. If the overall rating is 3-4 and all the 1’s are shit like that, I’m happy going there.
Like the 1 star review of a local restaurant where the people brought an entire party on the day of a special event when the place was utterly packed, and then complained about how packed it was and how horrible it was that they couldn’t enjoy their meal for the crowd and the noise. The person bitterly complained that they couldn’t just take their party out to the patio after their meal because it was full.
How horrible for them. :rolleyes:
There probably would be, if that were the case. These guys let me in the bay and we talk cars while they change my oil in front of me. Name brand oil and filter. Almost bought a 1975 Mercury Comet from one of the techs the last time I was there.
But thanks for looking out for me! 
ETA: It’s a loss leader for them (or a break even leader more likely). The vast majority of people get the “extra” or “extended” services and pay more. I don’t need those services, I do my own mechanicing. I would still change the oil except they can do it for me cheaper than I can do it myself.
I don’t swear at service people. At worst there might be a few choice non-profanities uttered through clenched teeth. 
This thread did remind me to contact a local restaurant (part of a semi-upscale chain) to complain about our dinner the other night, when a staffer decided to get a jump on cleanup by vigorously and noisily cleaning on and under adjoining tables, even though the restaurant was at least 2/3 empty and it was an hour and a half before closing time. Nothing like rattling, clanking and vacuum noises when you’re eating your meal and having a (previously) quiet conversation. So I sent a lovely e-mail, in part suggesting that management pay people to stay a few minutes later to clean so they don’t feel compelled to do chores way ahead of time and then zoom out the door 5 seconds past closing.
Never once.
At that point, the customer is ALWAYS wrong.
I get that. An aunt of mine says she went with him to Autozone or some such to get her battery tested/charged and antics ensued on his part. She went back for the battery and was told it would be a while. “My nephew’s not with me.” “Here ya go, have a nice day.”
The only “service people” I’ve ever cursed at are the scammers that call on the phone, such as “cardholder services” and the heavily accented Indian guys who call from some noisy sweatshop and claim to be from Microsoft support when there are no Windows boxes in this house.
I have stories about my father, who used to abuse service people (without actually swearing, but the word “stupid” was used a lot). Restaurant staff were subject to this the most often. It was so bad and so predictable that once, in his later years, when my sister wanted to take him to dinner on his birthday, she went in advance and gave advice to the waitress on all the pitfalls of serving my father - coffee not hot enough, coffee cup not filled enough, and other trivial stuff like that.
I had a couple of opportunities as an adult when I had really nothing to lose that I could have called him on this behavior, but I guess I was too much of a coward. He had me cowed from childhood, and (sort of on the other hand) his bluster was so obviously based on mental issues that I kind of felt sorry for him at the same time. My sister and I were there when he died (my mother had already died) but no-one else seemed to give a damn.
Anyway, I learned a lot about how not to behave to other people, not only service people but just people in general. Occasionally I have found myself starting to do or say things that might have come from my father, and it always brings me up short so that I can make other choices. Thanks, Dad. I would have preferred a positive role model, but I can make lemonade too.