Three part question: have you “cussed out” service people before? Do you think it helped? Did it mat least ake you feel better?
Background: Over the weekend my 20 year old pickup started overheating due to a cracked radiator. Feeling tired(I’d just finished a shift), I swung into a local garage and asked for an estimate to replace it and walked two blocks home. A few minutes later, they called with a figure - $1152. I said pass and went to get it, then had my brother drive me over to Autozone to get a new radiator for $120, and spent about a half hour putting it in (two clips, two screws, two bolts is all it took).
My brother, the entire time, was insisting I return to the shop and express my outrage at their estimate, saying he would have cussed them out (which he would have, he’s waited on with dread all over town). My counter-argument was that it wouldn’t have helped anything and just make some poor slob’s working day worse. “People like you are part of the problem” he pronounced.
We spent some of the cookout on Monday batting the situation around. Curious what others think.