Ok. I’m living in France, though French isn’t my native tongue. I’ve just changed internet services (which was hell), and in the week or so I spent trying to get the hub (d-link di604) to work for the two computers we have in our apartment, I made it so my computer would no longer connect to the internet when plugged directly into the router provided by the company. It just shows an exclamation point and says “limited or no connectivity,” even though, the other computer (a MAC, that I’m typing on right now) works perfectly with it.
When connected to the hub, both computers say they have a perfect connection, but they cannot access the internet (I reiterate, we’ve been using this hub for about six months now already, before we changed services, though, the first time, someone set it up for us).
I’ve tried every trouble shooter and diagnostic I can think of, and I never arrive at a conclusion.
With our other service before, the hub, as well as both computers seperately, worked fine. I’ve tried four times calling tech support (which isn’t free in France, EVEN when you’re on hold waiting for an operator), but language gets in the way. If I understand what they’re saying, there are still problems because both of our computers are in English, so their directions are different.
Does anyone have any ideas of what I can do? I’m sure it’s something simple with the IP address, but I just can’t figure it out (to think I spent a semester as a computer science major).
Well, since no one else has answered…
Have you tried dating a local tech support type?
How about calling up a local PC repair type shop and paying for a house visit?
Dégroupé…I think. I’ve never really been sure exactly what that means. In any case (if this has anything to do with it) our telephone service, television, and internet are all nerf.
“Dégroupé” means that your ISP has its own equipment on the phone lines network relay (to simplify). Thus you can reach 20 Mbits/s on ADSL2+;
“Dégroupé Total” means that you don’t suscribe to France telecom anymore (the phone line is inactive; You can only phone throught the modem in VOIP mode)
“Dégroupé Partiel” means that you’re still a FT customer, your phone line is active.
If you have TV on DSL, you line must be “dégroupée”.
Now, if I understand correctly, you have :
A neufBox
A Hub
2 Computers.
I’m not familiar with this box. Some browsing led me to the user guide. You seem to need to enable the router mode first :
The DI-604 is a router, not a hub, which is an important distinction.
Generally speaking, when Windows says “Limited or no connectivity”, it means it can tell it’s plugged in to something, but that something isn’t giving it an IP address in response to DHCP requests. Since you say one PC works, it’s likely that your ISP has their system configured to grant an IP address to one and only one device at a time. If it was your router, there would be no problem. It’s giving it to one of your PCs though, which means that it and only it will work.
(This also means that when trying to use your router, your router has no connectivity, but the built-in DHCP server is making your PCs happy, even if it can’t route packets any furthur than itself).
What I’d do in your position would be to unplug (as in electricity) your router and whatever modem device the ISP gave you, connect them together, wait a minute, then turn on the modem, wait another few minutes, then turn on the router.
If this works anything like a standard North American ISP, this will lead to your router being granted an IP address, then it in turn can provide any devices you attach to it with 'net service.
If that doesn’t work, make friends with a francophone and have them give your ISP a call.
(Mine) ) Change your PC network card TCP/IP settings to all default (Auto IP, Auto DNS)
Connect the PC to the Di-604, verify in your network card settings that you are in DHCP mode and have a 192.168.x.x Adress. If you don’t, déactivate/réactivate your network card.
WOH! I wasn’t getting the emails that said someone had updated. I’ll look at all this and get back to you later (I’m at my university right now…which is “en grève,” except the library).
