Wow, with his family there as well you say? That kind of thing makes me both angry and sad. He got arrested and hauled off on front of his kids over something that petty and stupid. I don’t even want to guess at what their home life is like.
We had a lady who wanted to return something that was non refundable. English was her second language and her 10 yr old daughter was trying to translate while her 8 year old son waited. It was near closing. It took twenty minutes to finally get her to understand she couldn’t get a refund but she could get an in store credit. That wasn’t good enough and she simply refused to leave without her money. We asked her politely several times, closed the door and locked it because it was closing time, which was when she called her husband to tell him we were holding her against her will. Now he’s screaming at the assistant manager over the phone who just hangs up on him. Her kids started to cry which she blamed on us. The police show up and tell her she’s trespassing and if she doesn’t leave he’ll arrest her. Then she finally leaves.


