I called the Help Desk and asked them to set up an FTP drive for us. What they did was turn our existing shared drive into an FTP drive, and told us that all files older that 90 days would be deleted. NO! That’s not what we wanted! There are thousands of valuable documents that are years old that we need. I found this out through my manager who asked me to help out Lindsay who was in way over her head. She’s not even a tech person, she’s in billing.
So they fixed it – by changing the drive letter. NO! Is anybody listening? We want a new drive, that’s empty, as an FTP drive.
That was well over a year ago. Still working on it.
So I was told to create a new ticket asking for what I’d already asked for. But this time I had to fill out a lengthy request form with all sorts of information I don’t have. What cost center will be used? Who’s paying for it? How much data will it contain? I don’t fucking know! No one will give me the data until the drive is created.
So I filled out their fucking form, no thanks to the manager who knew all of the information but couldn’t be bothered. Yes, it did come up in my review that I called him useless. Because he fucking is!
But the drive didn’t get created. Because the ticket got cancelled, so I’d have to create a new ticket.
On and on this went, for a year, before the drive finally got created. But it wasn’t an FTP drive. Oh, I wanted that? I’d have to create a new ticket. And fill out a new form. Which I didn’t know the answers to. That got lost.
So I filled out a new ticket. But I didn’t hear anything back. I finally called yesterday to ask what the status is. The nice lady promised me she’d get back to me. Just now I got an e-mail telling me that I created the wrong ticket, and it was cancelled. So I need to create a new ticket asking for what I really want.
Have I been unclear on this? Have I not stated exactly what we need each and every time? How many more goddam tickets do I need to create?
Then I got an e-mail asking me to rate the Help Desks handling of my situation. Damn straight I filled it out. I just left out the words “incompetent slithering pusbuckets.”