The other side of the coin: GODAMMED FUCKING TECH SUPPORT ASSHOLE!!!

I know a lot of you guys have been in tech support, here’s the view from the other side of the phone line. (disclaimer: I have often used the expert advice of tech support people in the past. This is just a rant about one asshole.)

So my brand new (one month old) ibook has a quirk. Whenever I wake it up from a prolonged sleep, and attempt to connect to the internet using remote access status, it gives me an error message and I have to reboot. After dealing with this for the last couple weeks, I decided to call tech support. Hey, I bought into the $300 applecare plan, right?

Long story short: TWO HOURS LATER Scott, my condescending tech support ass, agrees that my INITIAL suggestion to not use the remote access status dialouge box and instead use the remote access through the control panel. NO SHIT, ASSHOLE. He was SUCH a moron, in fact, he had to consult the “expert” twice during our conversation. I thought YOU were supposed to be the expert, Scottie.

The most infuriating part? About 20 minutes into the conversation he wanted me to test the dialer. “Um…I’m on the phone with you.” I say.
“You don’t have two phone lines?” Scott the Ass says.
“No, I guess I should have called on my cell.”
“I can call you back on that,” says Scott. So the next HOUR AND A HALF were on my cell phone. Granted, I have 300 minutes a month, but that is a huge chunk. And the problem isn’t fixed, and Scott never offered to contact me when the resolve the problem. And his “fix” was what I suggested MYSELF, the ultimate Mac novice an hour and a half before.

ARRRRGGHHHHH!!!

Mistake #1. :slight_smile:

You had to pay THREE HUNDRED DOLLARS for tech support? Is this a joke? I buy a Dell and I get all the phone and next-day on-site tech support I can handle for zip.

Holy moly, I’d be pissed too. You have my deepest and most profound sympathies.

Sorry to hear about your woes, SwimmingRiddles. If I were you, I’d find out who his supervisor is and bitch.

A little late to mention this, but every time I have problems with my computer, I go to MacFixit’s site. They’re completely updated six days a week and often discuss problems such as yours. They have a message board area where you can post your problems and solicit fixes and suggestions. Before you call tech support, check them out. (Kinda hard to do so if you can’t get online in the first place, but… aw heck. :slight_smile: )

Gee. What a shock. Someone can’t resist using this thread as an opportunity to take a jab at Macs! :rolleyes:

Swiddles (may I call you that?) when you have Mac troubles, go to http://www.macfixit.com and look at their forums. Search through archived forums. They cover SO many different Mac problems and quirks, the mind reels. If you cannot find a solution to your problem, of course, post it on the Board, and many helpful Mac Geeks will assist you! I found the solution for why my iMac was freezing during boot-up on MacFixit. (Conflict with USB, no biggie.) I looked on Apple’s Support site, it didn’t help me as much as good old MacFixit. They are GREAT.

I think the “sleep” function is funky sometimes. A friend of mine has a Bondi Blue iMac, and she avoids putting it in sleep mode, because it is troublesome.

Re: The OP on Asshole Tech Support.

I haven’t had “asshole” Tech Support, but I have had clueless Tech Support. I was having lots of Blue Screens of Death on my PC, and I suspected it was some ISP software I had installed. So I called this ISP’s tech support. The guy did not know what a Blue Screen of Death was! (EVERYONE knows what a Blue Screen of Death is…right? Right???) Absolutely useless.

AudreyK - great minds think alike! Two votes for MacFixit!

yosemitebabe:slight_smile:

Let me take this opportunity to add to what I posted in the IMHO thread on computer keyboard keys–

There needs to be more buttons on telephones. Specifically, I would like to have a ZAP! button, so I can electrocute any dickwad who calls me or I have the misfortune of calling. Perhaps the electric and phone companies can get together on this one?

Aw, c’mon, Y-babe, you’ve gotta admit… the iBook was poorly designed superficially-wise. All those curvy edges limit the amount of non-curvy hardware you can stick in it (and limits screen size, too). That wasn’t a jab at Macs in general, just the iBook.

Oh, and Miss (Mrs? Ms?) Riddles, I suggest that you go load up your trusty sniper rifle, head down to the Apple Tech Support HQ, and take in some asshole shooting… I mean, target shooting. See if you can nail him in the nuts or something. :smiley:

Well, there might be some debate about that… But the superficial design of the iBook has nothing to do with Swiddle’s problem connecting to the Internet, or the Support Asshole, or the OP!

You got that right. And I stand by my Sniper Solution. It’s worked for me every single time.

I would like to stick up for the iBrooke, it is a tasty little piece of machinery with one minor quirk, that is so rare that tech support threw their arms up in an hour.

I have a computer with a processor that is arguably zipper than the pentium III, plenty of memory for my needs, Firewire and USB AND Ethernet ports standard, a battery that last FOREVER as long as I’m not using graphics intensive software, (the manual says 6 hours, I can attest to four hours) a DVD player, and a keyboard that is larger than most notebook’s. In addition, it comes with a handy-dandy hookup device which enables me to hook my computer up to other devices, such as my stereo for my MP3s or my TV for the DVD player.

I do adore the iBrooke, and would like to point out that this error message is the ONLY error message I’ve ever gotten. Unlike some Windows-based platforms I can name. Plus, it’s aestetic design is great, the screen can fold completely out (flat) so I can lie in bed like a lazy ass and type without having to sit up. Brilliant. And the handle gives me something to play with when bored.

So I say FEH to you.

:::off to Macfixit!:::

I wish I could help you, Swiddles. Alack, I know more of paranormal meta-physics than I do of Macs. That is to say, I know absolutely nothing of paranormal metaphysics so I know less than nothing of Macs.

And tech support fuckers suck. I hate those fuckers. I hope they all get syphillis from hacked 'net porn and their noses rot off.

Oh wait, that would be me, huh? Oh shit! Is there tech support for Voodoo? Somebody help!

Once after talking to tech support for over an hour (and getting nowhere) the technician pretended the building was on fire and he had to leave.

In defense of Apple, though it amounts to barely any defense at all, when you purchase a new Mac, regardless of model, you get 90 days free tech support and 1 year warrenty on parts and labor. Direct from the horse’s mouth, so to speak. I called Apple and asked.
And to SPOOFE:

If I am understanding you correctly then what you are saying is that you can not, for example, buy a zip drive for it or a different CD-ROM or something like that, correct? If I am correct then it doesn’t really matter since you can not take anything out of the iBook anyway. There are no PCMCIA slots or anything other type of bay to place any additional hardware. The only way to connect hardware to an iBook is through Firewire, USB, or Ethernet. And I imagine, but of course I have no way of knowing, that Apple decided what size the screen would be and built the exterior around that. I seriously doubt they designed the shell of it and then had to cram a display in there. If they wanted to provide a larger screen then they would have made the whole thing bigger. So I don’t see how the design limits the screen size. Not trying to attack you or anything. Just making some comments.

-N

No, no, no, no, no, no, nothing like that. Just look at the iBook… the edges are rounded to give it that easier, smoother, flowing feeling. And it does that quite well. But take the screen, for instance. The computer screen is square, correct? Since the corners are so rounded, the screen is smaller than it would be if the corners were NOT rounded. You know, the old “square peg in a round hole” sort of thing.

I’m just saying that they wasted a lot of space for purely aesthetic needs. Hard drives, modular zip/CD/DVD drives, sound and video chips, and RAM generally come in cubic/rectangular shapes, which would mean that they wouldn’t be able to completely fill in the casing of the iBook. Not a criticism (it does look nifty), just pointing out that some people would prefer… oh… a Powerbook instead.