I currently work as a paralegal for an incredibly large corporate law firm which bears absolutely no resemblance to any firm ever written about by John Grisham.
One fine afternoon, I was sitting at my desk working diligently when the phone rang. The caller is a woman, whom we shall call Clueless Cathy. Mind you, I understand all too well how confusing legal issues can be…but this one took the cake.
CC: Hi…uh…I’m looking for the attorney who did my father in law’s will. We’d like to change it.
L: <I pull out the firm directory and start leafing towards the estate planning section> All right. I’m in real estate, but if you can give me the name of the attorney who did the will, I’ll give you the extension so you’ll have it and transfer you over to them. Okay?
CC: <pauses> Well, I don’t know the attorney’s name.
L: <freezes in mid page-turn> Do you possibly have a copy of the will to look at? The attorney’s name would be on that.
CC: <an even longer pause> Well, no, I don’t. Can you tell me the names of your attorneys? Maybe one will sound familiar.
L: Ma’am, I’d like to help you, but we have over 400 attorneys who work here. Would your father-in-law happen to remember the name of the attorney who did the will for him? Even the last name would work.
CC: Uh, no, I can’t ask him. Oh, wait! I remember the name now! <name changed but similar> Dennis Burnhard! That was it!
L: <considerably heartened, starts leafing through the directory, only to find…> Ma’am, we don’t have an attorney of that name working for us. These are all the names that are similar. <I read off 5 or 6> These are the names of the attorneys in the estate planning section. <I read those off> Do any of those sound familiar?
CC: <annoyed> No, I’m telling you, it was Dennis Burnhard.
L: Well, ma’am, we don’t have a Dennis Burnhard working for us right now. Tell you what, though, if you can give me your father-in-law’s last name, I’ll run it through a client search and see if I can find it in the system, okay?
CC: Uh…well, I don’t remember it. Just give me Dennis Burnhard’s number. Or if you can’t give me that, can you tell me who did my father-in-law’s will?
<At this point, I’m wondering just what mindreading school she thought I went to. She won’t even give me the guy’s name and she wants to know if I can figure out who did the *(&# will?? However, I get the big bucks for being able to handle clients, sooooo…>
L: <patiently> Ma’am, we do not have a Dennis Burnhard working for the firm at the present time. As far as your last question goes – I really can’t do a client search without a name to look for. Are you sure that he got his will done through this firm?
CC: Well, no, actually, I think he had it done by a firm in <names a city on the other side of the state>, but I thought you could look it up for me. Maybe you can answer my question, anyway.
L: <stifling a sigh with heroic self-control> I’m not an attorney, ma’am, and I work in real estate, not estate planning, and if our firm didn’t do the will, I’m not sure if anyone here could help you much…but I’ll do my best.
CC: If you don’t like someone’s will, can you change it for them? I don’t think the old b***d is leaving us enough.
L: <still patiently> No, ma’am. You can’t change someone else’s will. He can change it, though.
CC: Oh, he can’t do that, he’s dead. I just thought that if I could get hold of this Dennis Burnhard guy that he would change the will for us…
Oi!!
However, Sara, take heart; the legal field’s the best I’ve ever been in and the cush factor at a big firm is wonderful.