The Subway sub shop gripe thread

We have a Subway in the cafeteria where I work and they are jammed in about a 5-foot area when they should have about 12 feet of work space. They are incredibly careless. I never order anything but vegetables, which they seem pretty generous with, but the sandwiches are a mess. Plus they are trying to work so fast that the first woman on the line is always yelling down to five people behind the first in line and you never can tell who she’s talking to.

I order the bread first, and that seems to be helpful to them; that’s the first thing they use, so “6-inch wheat with vegetables” is clearer than “vegetables on wheat, 6 inches” and they don’t ever ask me twice. I ask for lots of spinach and get it, but the olives and pickles always are clotted up in the middle of the sandwich in a big bolus. Yuck.

My husband and I were on a trip last year and passed through Elkins, W. Va., and stopped at a Subway there. It was like paradise. Words cannot express the beauty and cleanliness of this Subway. The staff looked like they were in a commercial – not that they were especially attractive, but that they were attentive, friendly, and efficient. The food area looked like a magazine shot. I was looking over my shoulder for the corporate inspector. Maybe they thought I was the corporate inspector. My sandwich looked like the front cover of Subway Today. People of this thread, go to Subway in Elkins, West Virginia. Unless they’re under new management.

Likewise. Every Subway I’ve been to in Canada has given lots of vegetables and I’ve never seen one that offered pepper jack or provolone (only “orange”, “white” and “white with holes”).

Funny you should say this, because recently I tried Firehouse Subs for the first time, and waited 30 minutes (after ordering) for them to prepare a single sandwich to go. No special order, the restaurant didn’t seem that busy, and there must’ve been at least eight employees working. For all their failings, I don’t think I’ve ever waited more than 10 minutes at Subway even with a line.

The sandwich wasn’t bad, but it scared me off ever going there again, at least on a workday lunch break.

That’s ridiculous. Ticket times should be under 5 minutes when it’s slow, no more than 8 minutes during a rush. You should have spoken to the manager and you probably would have gotten a free meal in the future.

They don’t encourage it around here. Any time I get fries at Wendy’s or McDonald’s, I have to ask them for ketchup, and they without fail always hand me two packets, so I *always *have to ask them for more.

Whereas the Subway I go to always gives lots of condiments & extras, in fact I always have to ask them for a *little *lettuce & a *little *sauce otherwise the sandwich will be overflowing with them. They always put on a big handful of olives & onions. The only thing I wish they did give more of was the cheese, but it seems that 4 slices is the standard and extra will cost more.

I agree with all the complaints, but I still like Subway better than Quiznos.

At least at Subway you talk to the person making the sandwich, and have them add what you want. Getting enough onions, peppers, and vinegar makes a huge difference. At Quiznos sandwiches are made on an assembly line without interaction, so it is much harder to get anything made to order.

I like Togo’s better than either, but whenever Subway has the sandwich I want for a $5 footlong deal, I’ll do that. If it goes up even a penny from that $5, I’ll go elsewhere.

Yes, that is a fun read with some good lines and comments:

On an average foot-long sub, they put about 6 olive pieces, a few strands of lettuce, a couple of bits of onions, and a tomato here and there. Honestly, how much does lettuces cost? The employees count the pickles as if they are quarters and they are coming out of their paychecks. They put about 3 strings of green peppers on a large sub.

Jared, who probably made millions on those Subway commercials, lost weight because of Subway’s “portion control” (and the huge monetary incentive he had to do it). Subway has figured out that they can sell EVERYBODY (not just the people who want to lose weight) smaller subs than the competition and if they market it the right way people will associate their sandwiches as being healthier than the competition.

Have you ever seen them working in the back of a subway. they wiegh out everything to the microscopic miligram. They even pull the peices of chicken apart to make the correct wieght. Hell they are even so skimpy they dole out the napkins as if they are made of gold. Have you ever spilt something at a subway and had to ask for extra napkins? Its like goint to the gates of fort knox and asking for a gold brick.

I mean why dole out the napkins, just to piss off your customers? And I have never seen any other restaurant with a scale set up to weight bits of chicken. yes protion control, like 3 pieces not 3.68454394Grams.

And if the veggies are free why not post a sign to such? Why you ask? Well don’t you know? I mean what are we talking about here? Yeah subway being cheapa$$! Yes that’s it and that’s why they don’t post the sign saying extra veggies no extra charge so people will not know and people will not ask for extra veggies, save 3 napkins and 3 olive slices = 4 cents savings….

I don’t eat out much, but remembered recently how great a Subway sub used to taste, so went to get one. Well, knock me over, but the sandwiches today are NOT what they were a few years ago. I remember, as a teen, going into Subway and getting a sub that was so packed with filling that you couldn’t even keep it in the sandwich, it would just be falling out everywhere. Tons of meat, cheese and vegetables. And for way cheaper, too! The sandwich I recently had was laughable. As someone already mentioned, there was barely any cheese or meat at all, and as for vegies- HA! The bread actually sunk in when you grabbed the sandwich because there was NOTHING INSIDE.

And Ye know why I don’t ask for extra olives at subway its cuz I don’t eat at subway cuz I have to beg for napkins to wipe the slop of my face oh yeah but I forgot they wont put enough of it on your sandwich for you to get it on your face!!! Hence no need for napkins now is there?

Has anyone noticed that their meat has no taste. I just ate there today, and I got a BMT. I pulled a piece of salami off the sandwich to eat it separately, and it tasted like nothing. It had zero flavor. I doubt the sandwich would have tasted much different if all I got were the bread, veges, and oil/vinegar with no meat.

Ok as for asking for more I once spilled my soda in a subway and proceeded to the checkout to ask for napkins to clean up and was greeted with a very rude your napkins are in your bag! The clerk literally had to pull the cork out of her ass to release a few extra napkins.

It goes on and on…

Wow, so much Subway hate! I’m a little surprised, but I guess that just means shorter lines for me.

Pepper jack has jalapenos in it, which I can’t eat. I LIKE the flavor of provolone, and in fact I usually have provolone in my fridge, because I eat it out of hand and use it as an ingredient. It’s not as cheap as American cheese though.

Bottom line, I usually don’t go to Subway as much as I used to back when they had provolone. They’re open early and late, and I appreciate it, and I appreciate the option of getting salads instead of subs…but they aren’t getting as much of my business as they used to.

This thread is kind of weird to me. There are 3 Subways in my immediate vicinity, and I know they’re owned by at least 2 if not 3 different people. I always get a BMT with lettuce, tomato and mayo. They put way too much lettuce on there. They do the tomato just right so there’s an even layer of tomato. Same with the cheese (provolone). I have to tell them to slow down on the mayo because they always slather it on.

One time I had a slightly longer than usual wait and the lady making my sandwich put extra meat on for my troubles (salami, pepperoni, ham) and I couldn’t even finish the sandwich. It was sort of gross actually.

They also always stuff a ton of napkins in the bag.

Like I said, these are 3 distinctly-owned Subway shops. Perhaps you all need to come out this way for good Subway? :smiley:

BTW I love Jimmy Johns, for their bread, but their 6" (or 8", whatever size their subs are) are more expensive than a Subway footlong with lots less stuff on it.

Note that Jared Fogle lost weight on his “Subway diet” on his own, and only started working as a Subway spokesman after he’d lost the weight (and his story was brought to the attention of Subway). Now, he undoubtedly has some monetary incentive to keep the weight off, but his original weight loss was purely on his own initiative.

Any fans of their breakfast menu? I’ve only had it from an airport Subway and it was good, though eggs & bacon & bread are hard to mess up…

I did have one of their breakfast sandwiches once and liked it, although I should have just gotten the English muffin/egg white/ham one which I’d like to try. I just wish they had a drivethrough window for breakfast so I didn’t have to stop so long on my way to work.

I actually like their breakfast. A 6-inch egg and sausage sandwich with pepper and honey mustard is really tasty.

This I don’t understand. When Quiznos was a going concern in my area (two stores closed a year ago), you’d give the preparer your requests (chicken, no onions, extra tomato, oil instead of mayo, whatever), they’d make the sandwich as you requested, pass it thru the toaster converyor, and then wrap it up and you’d pay for it - well, it was a bit different sequence in that they’d add meat, cheese, and toppings first to the roll, then toast, then add the lettuce and tomato at your request to the finished toasted product - but still you controlled the sandwich configuration. Did other Quiznos in other areas (not NY) do this differently?

Hoo boy. The Subway by my house is run by the emperor of penny pinchers. The last time I ate there, which is the last time I ever will, was when they served me what was clearly day old bread. The crust literally shattered while I was eating it and covered the table with sawdust like crumbs.

Subway used to be my second favorite fast food place, but screw them, I’m going to Jimmy John’s when I want a sandwich. Better ingrediants, no skimping, and they can make one in like 30 seconds.

Subway has been in integral part of my wife and I losing weight for the past few months. On days when we can’t / don’t wanna cook and can’t afford healthful takeout, Subway keeps us from hitting the local greasy takeouts.

It’s not awesome, but it’s available and open late.

Our order is either a footlong turkey or turkey and ham (occasionally chicken breast, but we rarely want it at the same time) on wheat. No cheese, all the veggies, and giardinera. Occasionally honey mustard.

Decent and filling to split.

I wonder if all employees still attend Subway University and if they teach the v-cut option (I like “vut”, BTW.

Is it true that an employee got fired after he responded to a female customer who said, “I’d like a 12-inch Italian” and he said “that’s me!”

That agrees with my experience with Quizno’s. Plus, they got a pepper bar!

At Subway you watch and interact with the person as they make your sandwich, so it is much easier to get what you want. You can see all the options in front of you to aid in your precise specifications.

At Quiznos, none of that is true. At all the locations I have gone to, the first thing you do is give your order to someone who will not end up making your sandwich, and without the options in view. You do not watch and interact with the person who makes your sandwich. This lends itself to creating very generic sandwiches.