ICQ is having problems. For me at least. And a few hundred other people on their boards, apparently.
Let me sum up.
A few days back, I tried to log into ICQ. It told me that my password was incorrect. Fine, says I. I e-mail off to get my password. When it comes back to me, I copy and paste it into the password prompt.
PASSWORD ERROR.
I can’t get in. I send their Tech Support an e-mail. In the topic, I ask that they read my whole message, and not send a form letter. I clearly state the problem. I ask them for a solution.
I got back a form letter. It told me to do exactly what I said I had already done in my e-mail.
Puhleeze.
Anyway, ICQ is dead to me. I don’t want to re-register with a new UIN. Screw ICQ until they can actually assist me.
You didn’t really expect them to read your email and not auto-respond, did you?
I mean, what does “auto” mean to you, anyway?
You think there is some guy at ICQ who sits there all day, waiting for tech-support email to pop into his Outlook Inbox? Like he reads each and every one then sends a form letter back?
You want to be all indignant and upset because their software is malfunctioning, fine. Be that way. You can even complain about it and make melodramatic posts for thousands of people to see.
But don’t blame them for not providing one-on-one, specialized attention to a jerk who downloaded their software for free, didn’t read the license agreement then bad-mouthed their product in public, despite the fact that hundreds of thousands of satisfied people use it every freakin’ day.
So, a piece of freeware has a bug, and the developer didn’t fix it immediately. Then, to add insult to injury, they had the audacity to respond to your inquiry with a form letter insted of personalied attention? Is that it? Did I sum up your injury properly?
He’s obviously in great pain because he can’t talk to me all night now. He needs to be cursed at on a regular basis to be able to cope with the hardships of this modern life, and I’m usually the guy to do so.
To wit:
Hey, Cynical! I bet you chowed down another 4 or 5 grease burgers last night, huh? Who got the pickels this time? The wife, or the dog? Lardass grease slurpin’ good-fer-nuttin’ burger hog
Mr C…
I had posted a thread about a month or two back about ICQ account thefts. People are stealing accounts by hacking in and changing peoples passwords. Pretty stupid, eh? Anyhow, ICQ sent a note saying if you want your password sent to you that it would send it via email to the email address that you originally opened the ICQ account under. Hope this helps… and I hope nobody swiped your account. If someone did you will get a “ransom” note in your email from some guy offering you your account back if you send him money.
The reason I say that your argument was moot is that I know that the disclaimers are there. They always are. I do not dispute the fact that they exist, or what they say.
I am not attempting to be litigious, holding them responsible for any damages. I was stating that I ain’t using it until it’s fixed.
That is why your argument is moot. It is academic in that it was void of practical significance. It was unnecessary, in that I happen to agree with you on most of those points that you illistrated in the quote. Preaching to the choir, it’s called by most. A waste of bandwidth by others.
Then, in light of the fact that I stated facts, you voiced opinions and suppositions, with only the slightest regard to reality. Bad form!
Perhaps you do check the facts, as the sig you proudly and deservedly brandish declares, but in this case, you lost touch with the issue.
I hereby take away the shovel with which you were valiantly attempting to dig a hole. This case is closed, Encyclopedia Brown. Codpiece (and I say that with the utmost respect) Pickles have not been allowed in the homestead since the day of the pickle event. heh heh heh!
Greeneyes, thanks for your suggestion. The kicker is, I did just that. The password they sent was the original password, and it still didn’t work. Weird, huh?
That means someone went in and changed your password. No wait… the password they sent you… I wonder if it’s the password NOW…or the one you originally started the account with…Well, good luck in dealing with the ICQ folks. I sat on the phone with them for HOURS one night.
As far as your difficulty goes, would it be to big of a deal to cancel and re-register your ICQ acct? Is there any way to do that and retain your number?
sdimbert: Absolutely not. I couldn’t remember my password a year or two ago, and since I no longer had the same email address, they couldn’t send it to me (I hadn’t used my account in about two years). I asked if I could just cancel the account and reregister, and they said an account is active FOREVER.
Well, I’ve given up on ever re-activating my old number. I’ve a new one now. Dangit! Fortunately, I had the presence of mind to write down all my contacts in a seperate location.
A bit of a tangent, but someone here on the SDMB told me about Jabber a while ago. It is an IM client that can connect to different IM servers like AOL, Yahoo!, and ICQ.
That way, you only need one piece of software to send IM’s to all sorts of people. I tried it out, but it kept crashing. If that sounds like a good thing, check it out… I’m sure they’ve worked out the bugs.
