The Weather Channel has remarkably thin skin, can't take honest criticisim of their iPhone app

[ZipperJJ]

FWIW I just went to a URL on weather.com (I use their Firefox add-on and usually click through today’s weather to see the radar) and got a big old ERROR page.

So I guess maybe we can stop calling them thin-skinned pussies and instead call them incompetent boobs!

[Uber_the_Goober]

@MacTech

If you’re an iPhone user like me, you’ve probably experienced the steady decline of the Weather Channel iPhone app, ever since the version 4.0 update, it has been getting steadily worse

Basically, 4.0 broke the radar map, it would not update tiles, moving or zooming the map required a stop and refresh, they also added more, and more intrusive ads and twitter integration

These problems angered many iApp users, and the overwhelming reviews of the app dropped to one star, and numerous requests were made to fix the map, make the ads less intrusive and to drop twitter integration

shortly after the release of 4.0, TWC released 4.1, the map was kinda-sorta-but-not-really fixed, the ads were still there, just as intrusive, and the stupid twitter crap was still there…

So, I decided to send a problem report to TWC, I notified then that I was still having map issues on my iPhone, and had tried deleting and reinstalling the app with no change, and asked nicely if they could perhaps makd the ads a little less intrusive, and perhaps move the twitter functionality onto the menu bar at the bottom of the app, perhaps give the end user the ability to disable it if they felt no use for it, my problem report was nicely written, not accusatory or confrontational, and was very professional, it was a nicely written “I’m having some problems, is there anything I can do to fix them on my end?”

…I went back to TWC forums today to see if there were any solutions to the 4.1 issues only to find that…

My IP address was PERMANENTLY BANNED!, I tried sending an email to the forum admin to find out why I was banned, only to find that the email itself was being bounced back as undeliverable…

these gutless morons banned me for submitting a legitimate problem report and I am unable to find out WHY I was banned (at least not from this computer, that is, they’ll be getting an email from my work account wondering why I was banned

I guess the only “problem report” they’ll accept are ones containing unadulterated praise, they can’t take honest criticism about a clearly still broken app

Screw them, if I don’t get a satisfactory answer from their admin team, then their app will be permanently banned from my iPhone

fuckers…

Jumping to conclusions again are we? Perhaps you need to go hit up the ol’ woodpile to work out your unbridled rage towards the maleficent nincompoops at the weather channel.

Sheesh…imagine that. A mobile phone app not working well, then another problem follows, bigger than the first. Sounds like a pretty clear cut case of them just having stupid employee-itis. It’ll work itself out eventually.

[Crazyhorse]

@echo6160

Sounds like a pretty clear cut case of them just having stupid employee-itis.

Since this thread is going on 3 days and they don’t even have a note or anything on their main web site about what is apparently a universal problem impacting all their forum users, it may be a terminal case. They are probably abandoning forum support for their weather app and this was their cost-effective way of letting everyone know.

It’s one thing to **Marley **the entire board like that, but quite another not to even lift a finger to notify anyone who might be affected.