I would put this in the pit, but then I would have to go back and add cuss words, and I don’t really do that.
Apparently lying to customers to make a sale is company policy. I literally am at Quick Stop 3011 everyday. I know almost every cashier by name and they all know me and what I purchase. I have been going to this particular store for over a year (since I moved to Spring Lake). It is not the closest convenience store to me, but the quality of customer service has, until yesterday, been excellent and is what keeps me making the trip to this store every day.
Yesterday I had a problem that will cause me never to visit a Kangaroo store again. I am sure your company can afford to lose a regular customer, so I will relate my experience only to provide you with an opportunity to re-evaluate store policy with respect to dishonesty and customer service.
I was having a party on the night of 11 August 2007 and went to the Kangaroo Store on Highway 210 to purchase a mini keg of Bud Light Beer. I believe it is called a party ball. After it had been rung up the cashier informed me that they did not have a tap for the keg. Peggy, the cashier, asked Sabrina, the manger, if there were taps available. Sabrina told Peggy that any tap would work. Peggy informed me that I could purchase a tap at the ABC store or Wal-Mart and that any tap would work. I was asked if I still wanted to purchase the beer, and based upon the information I was given I said yes.
I went to the liquor store on Fort Bragg, paid a $40 deposit for a tap, and proceeded home. I soon discovered that the tap I rented would not work on the keg I had purchased. I called the Budweiser customer service number found on the packaging to try to find somewhere I could purchase a tap. Budweiser customer service was very helpful, but informed me that there was nowhere on the East coast that a tap could be procured.
This resulted in me having a keg of beer and no way to serve it. I took the keg back to the store I purchased it, with my receipt in hand and was told by Peggy that I could not return the beer. She stated it was a violation of Federal law to return alcohol. Peggy searched the store, called the acting manager, Sabrina, and even claimed to have called the District Manger. I say she claimed to because I was not allowed to hear the conversation, nor was I given the District Manager’s phone number. According to Peggy, both stated that there was nothing they could do and that I would have to keep my now useless keg of beer.
I asked for store credit. I told Peggy that I would dispose of the beer since she could not accept it back, but I should get credit for the $31.99 that I had spent for something that I could not use. Peggy stated that she could not issue me a Kangaroo card, but Sabrina, who was scheduled to work the following day could. Peggy suggested I make a purchase for an amount close to the cost of the keg and Sabrina could give me store credit for that amount. Against my better judgment, I agreed.
I went in this morning and spoke to Sabrina. She stated that there was nothing she could do. I asked her about store credit then she would be losing $30. So, it is ok for me to lose money, but a business as successful as Kangaroo Store #3011 would be thrown into financial disaster over a matter of $31.99? I guess we will find out as I spend at least $42 dollars there each week. Or, as I should say, spent, as it will take a lot to get me to go back into a Kangaroo store.