This job would be great if it weren't for the fucking customers--I mean, patients

It’s as true on the Internal Medicine Teaching Service as it is in a convenience store.

Customer #1:
The very mention of this lady’s name strikes fear in the hearts of the entire residency program. She has severe hypertension, and she refuses to expend any effort getting or taking any medication for it. You see, that is effort that would be much better spent obtaining and smoking crack. Those with even a layman’s grasp of pharmacology should have no trouble understanding that high blood pressure + crack = bad.

It’s always the same admission. She comes in because she has a headache, she has a blood pressure of around 280/150, we put her on a labetalol drip, she swears she didn’t do any coke and has no idea why the urine test was positive, she yells at anyone who walks in the room, she walks off the unit to smoke, she eventually gets fed up because we won’t give her enough Percoset and leaves against medical advice. Rinse and repeat, anywhere from a day to a week later.

She knows everyone on the service. She knows which docs will give her the drugs and which ones won’t. She knows which docs she’d better avoid, such as the attending she threw a telephone book at last month.

We have told the ER repeatedly that we will not admit her, since we have enough to do without taking her abuse. Still, the ER calls us whenever she comes in, and no one has the won tons to stand up and say that we won’t take her. (I, as an intern, have no say in the matter; I am at the bottom of the hill that the proverbial shit rolls down.)

Today, as I was trying to explain to her for the tenth time what was wrong with her kidneys and why we needed to get an IV back in her, she yelled, “Fluids, fluids, fluids! Why you keep repeating yourself like that?”

“Because you keep asking me the same questions,” I replied, calmly. “I also tend to think that when someone is yelling at me, they don’t really understand what I’m saying.”

“I AM NOT YELLING AT YOU!” she yelled. “Boy, you Southerners just don’t understand us. We’re just more blunt, or something.”

No, I’m sorry, you are not blunt, you are a loud bitch. I think people from all regions of these great United States and around the world would agree that you are a loud bitch.

You think we hicks can’t be blunt? Well try this–you have severe hypertension, you continue to smoke crack, and before long, you are going to die. A stroke, a heart attack, who knows, but let there be no doubt about it–you will die. People come in here trying to prolong your existence, and you yell at them, and throw telephone books at them, and sooner or later they’re going to stop giving a rat’s ass. You’ll be dead, and no one will care. That’s blunt. You are a loud bitch.

No, that’s not what I said. Instead, I walked out of the room, wrote her prescriptions, and told the nurses to keep the IV fluids going, and the second she so much as raised her voice to one of them, they were to hand her the scripts and tell her that she knows where the door is.

Customer #2:
This gentleman, for some reason, loves cardiac caths. He has had, near as I can figure, about a dozen of them at various hospitals around the region, three of which were at ours.

The problem is that he is genuinely nuts, but he also has genuine coronary disease. Thus, they can’t just ignore him when he says he has chest pain, and he’s had to have some arteries stented. Most of the time, it’s utter bushwa.

I admitted this man back in July, twice. He had a cath at one of those admissions; since then, he has had one done over in Winston-Salem. Without boring you with the medical details, this was a stent that shouldn’t have been done. He couldn’t get them to re-stent him, so he came back to us, where our team refused to cath him. They stressed to me that he needed to have a single cardiologist, and it needed to be the one who saw him in WS, since he did the last cath.

I was discharging him today after his negative stress test, and I explained this to him. “But he told me to come to the nearest ER,” he said. Fine, I replied; but the cardiologists here are going to try to get you to your doctor in Forsyth Co.

This was a mistake. I think you know what’s coming.

I got a page about two hours after I discharged him, telling me that he had come back into the ER, complaining of chest pain. He wants a ride back to Winston-Salem–maybe they’ll cath him there!

And to think, I admitted both these patients on the same day. What I did to deserve such a gomer daily double, I’ll never understand.

Tell me again why I didn’t go to cooking school?

Dr. J

For the same reason I haven’t gone back to waitressing? We like the abuse? :smiley:

Seriously though, while I am but a lowly nurse, I can understand how you feel. Remember this: for every one asshole patient, there’s 3 more that truly do appreciate you doctors. You’ll see, I promise.

Patients are a virtue.

Oh lord, I kill me!

But you can’t because you’re a doctor. pbbbbbbbbbbbttt

No, I have no point, why do you ask?

Patients are a virtue.

Oh lord, I kill me!

But you can’t because you’re a doctor. pbbbbbbbbbbbttt

No, I have no point, why do you ask?

Be a wall, man! Turf to the street! Oral loading with nifedipine and atenolol will usually take the edge off that BP! Then slap a clonidine patch on her, but tell her it’s fentanyl! Lotsa laffs!

Remember, the patient is the one with the disease!

I was afraid my doc was starting to think I was a hypochondriac after awhile there, but I feel much better after reading this. I’ve never thrown a phone book at anyone…

A phone book’s not nearly as bad as a full bedpan as one of our techs found out during morning phlebotomy one fine day.

Do you know what bothers me the most about this?

It’s that these people can afford (I’m not sure how, somehow, they can) to go to the ER if they have a headache, or chestpains or whatever. The go repeatedly, ignore medical advice, continue doing whatever they do that makes it necessary for them to need medical help.

Yet, a friend of mine can’t afford to take her kids to the doctor when they’re sick, because, although her husband works, they don’t have health insurance. That’s what annoys me.

My mom was the head of the ER in a large urban hospital for 13 years. I’ve heard so many of these stories. It always amazes me how patient the doctors are with these sorts of patients.

Hats off to you and your fellow doctors, nurses, hospital staff.

My heart goes out to you, ** Dr. J ** . I’ve been working as a coordinator in a hospital (a secretary by any other name…), originally as a pit stop before applying to med school. Biggest mistake of my life. You couldn’t pay me enough to go to med school now, having been in clinical setting for 3 months. Too many of the patients are rude, disrespectful, or simply noncompliant. And of course, if ANYTHING goes wrong (e.g., they have to wait half an hour for their appointment), it’s my fault. GAAHHH!!! Research, here I come! God, grant me a nice, quiet lab, way the hell away from other people.

Yeah, I hate customer/patient service. Dealing with strangers is sucky beyond belief. No wonder I couldn’t hack it more than 1 day working at a coffee shop. And the patrons there were healthy.

Kn(3 months down, 21 to go. Curse you, contract!)ckers

They can’t afford it. But the hospital cannot legally deny them attention at the emergency room, even if they’ve been in there every day for 6 months and haven’t paid a single bill. People who don’t really give a damn about their credit rating (therefore have nothing to lose) abuse this to get treatment for things as trivial as the common cold in one of the most expensive ways to get medical treatment (i.e. in the ER). :mad:

Would this be a good reason for the return of debtor’s prisons?

You see, children?

They do speak in code…

THE DOCTORS ARE IN LEAGUE WITH THE SPACE VAMPIRES!!!

Oh, ** JC ** , you’re so naive. I hate to burst your bubble.

But I must.

The doctors ARE the Space Vampires.
Hence all the bloodsucking and whatnot. I know. Scary, isn’t it?

HEHEH JC seems to be having a small heart attack… A little calcium carbonate in that normal saline IV should help with his ascid base balance…

And it will add a lovely robust flavor when you savor JC’s bodily fluids later with a side of toasted french bread and imitation-garlic(vampires remember?) dipping sauce.

Enjoy,
Steven

There’s a reason why I’m staying in science and not heading off to medicine :slight_smile:

The monkeys may smell bad, but they don’t talk back.

You think that is bad, I use to work at Kinko’s - FL., for 3 years, most of the time it was fine,

Until you get a customer, who is a new mother and took the kid to Olan Mills Studio’s to get pictures, or you get the Model who has just gotten her headshots done, or the old hag who went to Glamour Shots, and guess what they want us to copy or scan them - Color Copies. I tell them “I am sorry but, that is copyrighted material, and I can not copy, because the photographer owns the rights to those photo’s”. then they get an attitude - “It’s my picture’s, I bought them”, and you have to be nice and not curse them out like I really want to and tell them, “if you can get the photographer’s written permission/not verbal, then I would be more than too happy to copy”.

They usually leave in a huff, and then come back with the Photographer’s symbol or signature, miracuously and mysteriously off the photo. The I go through the whole speech again. This time they go, “It’s not a professional photo”, I go “OK, look at the back”, and the DO NOT COPY, is all over the back of the photo.

OK, Bitch - What part of I really can not copy or scan this fucking photo do you not understand. As they leave I flip them off, How’s that for Customer Service.

You think that is bad, I use to work at Kinko’s - FL., for 3 years, most of the time it was fine,

Until you get a customer, who is a new mother and took the kid to Olan Mills Studio’s to get pictures, or you get the Model who has just gotten her headshots done, or the old hag who went to Glamour Shots, and guess what they want us to copy or scan them - Color Copies. I tell them “I am sorry but, that is copyrighted material, and I can not copy, because the photographer owns the rights to those photo’s”. then they get an attitude - “It’s my picture’s, I bought them”, and you have to be nice and not curse them out like I really want to and tell them, “if you can get the photographer’s written permission/not verbal, then I would be more than too happy to copy”.

They usually leave in a huff, and then come back with the Photographer’s symbol or signature, miracuously and mysteriously off the photo. The I go through the whole speech again. This time they go, “It’s not a professional photo”, I go “OK, look at the back”, and the DO NOT COPY, is all over the back of the photo.

OK, Bitch - What part of I really can not copy or scan this fucking photo do you not understand. As they leave I Flip Them Off, how’s that for Customer Service.

** JC **,

Even the words you don't think are code are.  The "gomer daily double" had nothing to do with PFC Pyle, or being in the South....

But they do fling poopie. At least you get to share some of our joy. :smiley:

Man, this is getting scarier and scarier!

If you need me I’ll be…

narrows eyes

Never you mind where I’ll be.