So Dream Theater is coming to town in a month or so. Being a fairly big fan of DT I went to buy tickets.
From Ticketmaster. Online. Bad idea.
I entered my CC data and order the tickets. The page comes back and said that my CCV number was incorrect. I reenter the data and get the same thing. I tried one last time and got the same error.
So I called my CC company and they confirm my CCV number. The person at the CC company confirmed the CC number and the CCV. Then the lady mentions that I have been charged THREE times by Ticketmaster. I specifically asked the person at my bank if the they were just auths or actual charges and she said they were charges. And yet the web page stated that my CCV was incorrect.
So I call Ticketmaster. I explain that I went to the website and got the error that my CCV was incorrect yet my card was charged 3 times. The person I spoke with had not a clue. She said that it was impossible, it couldn’t happen. So I ask to speak to her boss. I get another woman on the phone who would barely let me speak. When I did manage to shut her up long enough to tell her that my CC had been charged 3 times the woman told me that I don’t know how online credit card systems work. She said that they had just been authed.
A little background: As part of my daily job I install and repair credit card interfaces. I talk to credit card companies all the time to work out why a particular properties credit card system isn’t working. I also support our web reservation software that deals with, get this, online credit card payments. Hell, I have Shift 4s phone number memorized because I speak with them so often.
By now I was fairly pissed. I asked to speak with that womans supervisor. She said her supervisor was in a meeting but that they would call back. So I gave them my number and here I am 12 hours later without a call.
I called my bank and had them remove all the charges. Now I have to get up and go to the venue to get the tickets (minor pain in the ass) and will never use Ticketmaster online again (big pain in the ass as almost everyone out here uses Ticketmaster).
Ticketmaster is fucked.