To the customer who made me cry today

The BBQ Pit
41

[QUOTE=congodwarf]
One thing I’m surprised about though. How is it that this thread has lasted 3 days and not one person has told me to suck it up or get out of retail? No one has said the customer is always right and my whole reason for living is to be a punching bag.
Did I not post this in the Pit? :smiley:
[/QUOTE]

Anyone who says “the customer is always right” and means it is a fucking moron. Sometimes the customer is stupid, or wants to use you as a punching bag, or is trying to scam you. And it does take a certain personality to do well in customer service without stressing. I don’t presume to tell others that they don’t have it, but I know I don’t, so I got out. Even if it weren’t for the emotional stress, tech support was trashing my throat, especially when I worked at Sony. I was talking nearly nonstop when I wasn’t on break. It didn’t help that I have a naturally deep voice; phone noise is generally also low frequency, so I had to talk louder and in a higher pitch to be heard.

42

[QUOTE=Little Nemo]
It’s all a matter of how you look at the situation. My attitude is that I don’t like people who are yelling at me. And I figure that the amount of yelling they’re doing is an expression of their unhappiness. So then I realize I’m getting paid to witness somebody I don’t like being unhappy and I start to enjoy it.
[/QUOTE]

I agree that Little Nemo speaks words of sage wisdom.

But I wonder how much of his Zen attitude results from the fact that he gets to lock his “customers” up in cages every night? :cool: