It’s no wonder United has filed chapter 11. They suck donkeys. The fuckers gave my seat away, lied to me not once, but twice, and were totally unrepentant.
I arrived at the airport (very small local , four gate airport) forty five minutes early for the first flight out of the day 7:10am. I had confirmed seats on this flight and had to check a bag. Unfortunately when I arrived, after being ignored by the counter staff for ten minutes, I was told that my checked luggage was “randomly” chosen for a search. Moreover, this search would not only cause me to miss the flight on which I was booked, but as the following flight was completely booked I would not be able to take that flight either, or the next, or the next or, (as it turns out, the next). So I decided to not check any bags, and simply have my luggage shipped to me at a later date, thus allowing me to only carry-on.
It was at this point, with 30 minutes before my flight boarded that I was told unfortunately, my seat had already been re-assigned and I would not be allowed to board my flight. I was never offered stand-by status on the following four flights out despite my requests. Therefore, I would not be able to fly out until 6:30pm. I was re-booked to the later flight, and my arrival time was moved back 13 hours with a three-hour layover in Chicago.
I was never offered an apology by the staff of United Airlines. I also was chided by the only remaining staff member at the counter for “not showing up earlier”.
Ok at this point, I’ll admit I should have gotten there earlier, but they could have just admitted that I wasn’t going to get on that flight because they’d re-assigned my CONFIRMED seat without my permission.
All I really wanted was an apology, or at least a slight acknowledgment or remorse for the inconvenience of what was surely was error on both my and the airline’s part. Instead I received a condescending attitude and anger.
The irony here is that I gladly would have volunteered my seat for compensation had I been asked.
So now I enter round two, so to speak. I go back the airline two hours early for my 6:30 flight. This flight is canceled due to fog. I’m not angry about this, as I realize the airline has nothing to do with the weather. So while I have some time to kill I ask to speak to the supervisor (I didn’t speak to him the first time as I was very upset, my flight had already gone, and I figured I would just just get into a very heated yelling match. I turns out that this was a mistake). The supervisor now on duty, was not there at 6:30 am, so he tell me that his staff informed him that I was only 20 early for the flight. BULLSHIT!! They lied to him. Now he calls me a liar. My mother confirms that we’d been there 45 minutes early, and he flat out say that he has to take the word of his staff. I asked him if he was calling me a liar and he says “well…”. Fuck you asshole.
So I now get the 6:00 am flight out of Detroit (which is 2 hours away) because there are apparently no flights available at the local airport on New years eve. This means that I have to leave my house at 2:00 am. So no sleep for me, or my brother who now has to drive me.
Round three. I get to Detroit to fly out on American (who by the way was great) and it turns out that United never confirmed for a seat on American. ARRRRGGG!. So now I have to go wait at the United desk for an HOUR. There is not a person at the United desk until there less than an hour before their first flight of the day left. There were literally over a hundred people waiting in line before the ticketing staff showed up.
Thanks to United. I almost missed that flight too!
Fucking United. You suck. No wonder you’re going out of business.
I have already sent letters of complaint and called customer service, but apparently since the United staff lied I won’t be getting any compensation.
Thanks to United, I slept through New Years eve (due to being up for over 36 hours straight), and couldn’t go to the party that I’d promised to attend. I’m so pissed!