I ordered a Dell desktop machine and the expected ship date corresponded with the Friday I’d be finishing a business trip, today in fact. Instead they ship it the previous Monday and it arrives at my house Tuesday. Pretty fast for ground shipping but because of my wife’s work schedule no one is at home and the tracking information says one failed attempt. I call UPS on Tuesday and request that the package be held at the UPS center in Phoenix and since it’s conveniently close to my wife’s office authorize her to pick it up. The next day I check the tracking information which reflects my request to have it held a few hours after I made the request. It also says the package was delievered and signed for by L*** F***. WTF? This name is not remotely close to Mrs. Padeye. I call UPS and the automated system says it was delivered to an address several miles from my house. They tell me to call Dell to straighten it out. GRRRR!!!
Dell’s phone center is closed but I get though on the support chat line and in all fairness the guy who I’m pretty sure was in India did a decent job of sorting things out once I made clear it was delivered to an unknown person who was not a neighbor of mine. He says five to seven days to get the replacement to me which oddly enough is about when I expected the original. I wonder how many machines have to be replaced because of delivery incompetence and who ultimately pays for the screwups.
Curious… you say the “tracking information” said one failed attempt, did you have a sticker on your door or were you only going by the website? They always put a sticker on the door if they miss a delivery, I wonder if it ever went to your house, or if it went to L. F.'s house the first time. This may not be 100% UPS’s screw up, especially if the ship to address was bad.
Well, I had a package delivered to me, from Boston to Boston. Except UPS delivered it to Foxboro (stadium). The company that sent the package had no customers remotely near Foxboro. And there was no Foxboro address on the package. Every day for two weeks I called to complain, every day for two weeks UPS promised that a driver would swing by the stadium to pick up the package. And every day for two weeks that package sat in a corner, untouched by UPS. This was 100% UPS’s screw up.
It was by sheer coincidence that the person to whose office it was delivered just so happened to live down the street from me. He delivered the package that UPS was evidently incapable of delivering.
Oh, there was a delivery notice that my wife picked up. Often UPS will throw packages onto our back patio but I didn’t want this to happen with this shipment. I called the next day and requirested them to hold it. The online tracking info showed this sometime mid afternoon then at 8:05 PM delivery to this other person. For all I know the package may still be sitting at the UPS will call but I can’t get there until Monday and there is no way for me to call.
Whenever I would like for a package to simply be left at the door, they won’t do it. They’ll just leave messages saying they came by during the work-day, but strangely, I wasn’t home (perhaps because I had to work during the work-day???).
And sometimes those messages saying they came by don’t stick very well. A light breeze will send them flying off to IPU-knows where. And sometimes I don’t think they even bother to leave a message at all. One time, I got a postcard in the mail from UPS saying that they had come by three times and I had never been home… but I never got a single note saying that they’d come by. I almost didn’t get that postcard in time to stop them from sending the package back to the sender.
The first time I had to deal with UPS I got the messages, and figured after the third try, I’d give them a call and tell them to hold onto the package so I could collect it… but I called too late and the package was sent back to the sender. Oh well $15 down the drain.
Stupid UPS.
Fortunately, I now live in an apartment complex where the landlord and landlady watch out for UPS trucks and will get my packages from UPS and hold them for me.
I also am anti-UPS right now. I was also having a Dell computer shipped to me and was contacted by phone that UPS had tried to deliver three times without my being home. The third “attempt” was when I was at home, sitting in my living room, right by my front door. They said they knocked and rang the door bell several times but I must not have heard them. I suspect that they must have been either lying (which I hope wasn’t true) or confused my house with a neighbors. I ended up having to take time off of work and go out to their warehouse to pick the package up since they aren’t open after 5 p.m. or on weekends. Of course, since my wonderful Dell died the day after I got it, I had to deal with not only Dell’s idiot support workers (a whole other pit thread) but repeat the UPS drama again.