There are a few organizations that I can think of where a valid complaint seems risky. For example, a written complaint to the IRS seems sure to attract an audit every year for the rest of your life. A written complaint about a police officer in a small town almost guarantees a traffic ticket or two. I’m sure there are plenty of examples out there.
I moved back to the US recently and was hassled by US customs because I shipped 30 bottles of wine home from France along with the contents of my house. They were able to assess duty on the wine the day it arrived (payable immediately) but then went on to ask inane questions for six weeks to (WAG) punish the moving company for accepting to ship alcohol into their Southern state.
At one point they asked the moving company to photocopy the lables of all the wine. They wanted to know what 750 cl. meant. They wanted confirmation that the French labled wine from a French winemaker was indeed from France! All of the info was on the shipping documentation but they wanted to play “slow-down”. For six weeks.
I will eventually move back to France for my job (I’m American, btw), passing through US customs once again - do I dare file a complaint? I have nothing to hide but it was pretty inconvenient and expensive to pay rent and stay in a hotel due to lack of furniture. Do I risk getting hasseled on the way out?
And besides, these jerks may be doing the same thing to everybody that ships a few bottles of wine into the country - last I checked it was legal to import alcohol to the US as long as you paid duty (or were under the personal exemption like when you by duty-free). Would you dare?
To whom would I complain?