Jesus. Fucking. Christ! This didn’t happen to me and I’m sitting here steaming with my fingers shaking. I am not surprised, but I am amazed at the patience of the individual in question. After about five minutes of this I would’ve informed them that I will be more than happy to have my lawyer explain it to them in court. I mean, it’s one thing to misquote rates, but it’s another to keep arguing about it!
:mad:
Why aren’t these people starving to death? How can they even manage to breathe without assistance?
Meh, the caller was a douche. It’s pretty clear he understood the difference, and as such, realized it was an impossibly low rate to be even remotely realistic.
And to be completely honest, I was throw off by the “.02” cents thing too at first.
How was the caller being a douche? He relied on the CSR to quote him the rate for the the service he wanted to use. When he was billed he was not billed at the proper rate. He realized right away what the problem was, that the rep did not understand the difference between .002 dollars and .002 cents. He called and tried to explain the misunderstanding and they kept insisting he was being charged .002 cents when he was really being charged .002 dollars.
The customer was well within his rights to complain about the charges and ask for a credit.
How would he have any way of knowing that? He said he’d been on an unlimited plan in the U.S. Never having accessed the Internet via a cell phone, I wouldn’t expect 71 cents for downloading a lousy 35MB to be impossibly low.
I just can’t believe that both of the CSR supervisors were so dense that the concept of such simple math eluded them.
When the second one said, “I’m not a mathematician,” that’s the point when I would have lost it if I hadn’t done so already. This isn’t some kind of advanced calculus they’re working with; it’s sixth grade math!
If being charged literally a thousand times more than you were quoted by multiple representatives of a company isn’t a reason to complain, I can’t imagine what is.
Well, I think it’s literally a hundred times more, not a thousand, but still! I’m not pitting them for making the mistake or even not knowing the difference, I’m pitting them for not stopping for one second to consider that they are wrong and asking somebody who might know. Being an idiot is not nearly as bad as being an arrogant idiot.
I’m with the OP. Verizon really needs to get their act together on this one; misquoting once is one thing. Changing the laws of mathematics in order to legitimize their math-challenged customer sales reps is another.
Fuck. I weep for our future. Those reps need to think and not read off of the screen for a few minutes. I hope that this gets the same play as that AOL asshole from a few months ago.