I can’t really relate to your problem. It sounds to me like you like you lack the basic terminology to clearly describe your problem, so you want somebody to hold your hand and try to figure out what the problem is you are talking about. I don’t mind that so much, except that level of user support is coming out of my pocket.
I don’t know why you think Virgin Mobile is so great. When I looked around in late 2010 one of the things I found were that the customer service rating were so terrible for Virgin Mobile. That was one of the reasons I went with BoostMobile.
That assumption is frankly rather insulting. The situation was that I have a USA-issued credit card but I only have a Canadian billing address, which causes problems with online purchases. If you cannot enter a ZIP code that matches your billing address, the purchase will not go through. I was trying to figure out how to resolve the problem.
Is part of that unclear? Because I got several off-topic responses. I can assure you that this specific situation is not covered anywhere online from the card issuer or the merchant. A live human over the phone was able to help me resolve it very quickly.
And you couldn’t explain that in an email? Maybe you need to give more concrete examples of problems that are difficult to resolve by email. Even if I need to talk to someone, I’d rather send them my phone number and have them call me instead of sitting on hold.
I have had mine since 2007 and love it. I love their plans, their customer service - everything. My husband has a Tracphone and isn’t as enamored of his as I am of mine - but then again he just has minutes. He doesn’t text or browse or anything. He just calls me on it.
No, I did explain that in an email, in very similar words to what I used here. I was unable to get a response that even addressed the problem directly. Their response was cut and pasted from their pre-existing database on online security, all content that was available on the web. What I’m trying to explain to you, and what you seem disinclined to understand, is that email only works if those reading it are willing to engage through the medium of writing, which is not always the case.
**Dr. Drake **already said that the employees who read his emailed question would respond with irrelevant macros. Why can’t we trust that his experience with customer service happened as he described it? For the sake of harmony and love and all that hippie stuff, perhaps we could assume that Dr. Drake’s not an idiot (after all, he’s a doctor!).
On topic, I’ve discovered Tmobile’s 4g pay-as-you-go plan (in another thread here). It has 100 phone minutes and unlimited text/data for $30 a month. If I can find a compatible phone for around $100, I’m going to do that instead of switching carriers.
Yes. Usually I text or email all my communications, or if I have to make calls I do it from my landline at work. I spend less than an hour on the phone in an average month (and often spend 0 minutes at all). Exceptions are when I have to talk to my mother, or I need roadside assistance.
I just got an email notifying me that my next BoostMobile bill will be $35 a month. Of course if I got an Android phone it would go back up to $40. It doesn’t seem urgent since I have an Android tablet and there is a lot of free wifi around.
I highly recommend this plan. I use it for a high end smart phone (galaxy nexus). Consider spending a little more on the phone. You’ll find that nicer phones let you do more stuff, and you’re saving money anyway so it eventually works out to be even in a few months.
Make sure your new phone supports these bands and you should be golden.
Just buy the order the sim chip at tmobile.com and pop it into your new phone and activate.
There are also several pre-paid online stores you can buy from that you can buy prepaid refills at slightly less then list. I use callingmart.com personally. They have coupons that take off 5% or 10% off refill price every once in a while and loyalty rewards points. This brings your cost to somewhere around 28$/month flat average. A far cry from the 86$/month I used to pay for my Iphone!
If you find 100 minutes too restrictive you can either pay the 10/cents a minute or use a voip calling service like skype. (2/cents a minute in the u.s). The free voip services suck badly. I tried a bunch, hated them all.
Support these plans! They’re cell phone plans at sane prices. This is the way the the industry should go. Vote with your dollars!
Just thought I would post an update! I purchased a used LG Optimus T from eBay for $75 (after shipping). This is an even cheaper option than my original plan for Virgin mobile, since the Virgin phones are at least $100 *and *the T-mobile plan is only $30/month (vs. Virgin’s $35 price tag). The Optimus T retails for $130, so as long as this phone works, I’ma be super-excited.
Many thanks to Voltaire for helping me with the buying process
