I’m having trouble getting a Vonage VOIP adapter to connect via a Westell DSL modem/router.
I believe I’ve narrowed the issue to the Westell’s firewall. Logic behind this: [ul][li]Before Frontier (DSL provider) replaced the old modem, the phone worked fine. [/li][li]When I switch the phone over to the cable connection via a simple series of A/B Ethernet boxes, the phone works fine. [/li][li]When I go into the Westell setup screen and turn the firewall from ‘medium’ to ‘off’, the phone works fine. [/ul][/li]
I tried following the directions on Vonage’s page, tried following the directions on portforward.com’s page, and even paid for portforward’s application (I’ve spoken to “tech support” at both Vonage and Frontier). Portforward’s application didn’t work, and customer service is telling me
Now what? Given that the rest of the house/office (multiple PCs and Macs) occasionally connect to the DSL line, I can’t see just turning the firewall off. Or can I? Since “everything else” is behind a Linksys 310N router, can I just shut it off at the modem and not worry? I have a second Ethernet adapter coming into my Windows 7 box, which I ostensibly connects a Linux VM (i.e. the cable goes directly from the DSL modem to a USB Ethernet adapter). Is there a way to keep it safe?
Thanks for any help or encouragement!
Rhythm