I’d suggest telling them to send back the item and once you get it back you’ll issue a refund. If they made an honest mistake, you can re-list the camera with more precise wording in the description.
If he’s pulling some type of scam, you’ll not hear from him again.
Not sure I’d do that. If the buyer returns a block of wood and gets proof of delivery, bay will probably just process a refund.
hanks for the comments, everyone. So we’re pretty much agreed that I’m in the right, and he’s in the wrong. Now the question is, what do I do about it?
What is eBay likely to do in this dispute? If he was asking to return for a full rtefund, eBay would probably give it to him. But in this case, where he’s asking to keep the item, and get a partial refund, what will eBay do? Are they likely to give him what he wants and order a partial refund?
What if I offer him a refund of £1? When eBay finds in his favour, would they accept this as the settlement?
Or tell him to send the item back for a full refund, or what?
Is it even possible to win a dispute as seller?
My vote is to stick to your guns. But I’m a stubborn German.
(it’s been a while since I sold anything on eBay, so let some other comment on the sense of this)
I think the proper course of action here is for the seller to invoke a ‘Significantly Not As Described’ dispute (that is the nature of his objection) which you can respond to. eBay should find in your favour since the shortfall exists only in the imagination of the buyer - and once the dispute is closed, the matter is settled.
I would at least try one more time to convince the buyer to withdraw the dispute. Send him all the evidence you can and try to lay it out as simply as possible for this moron that in now way, shape, or form, should he have ever expected to get a memory card. If he still won’t back down then I think you can conclude that this guys is just trying to get the camera for a reduced price and probably a lot of people just cave in. I’d then send ebay all the same evidence along with your email communications with him.
I’ve already become a little burnt out with how ebay has become lately and I think if they don’t side with you on such a clear cut case I probably won’t bother with them again.
Yes.
Keep it simple. Send them only page 20 of the manual that states that an SD card is available separately, and state that while an SD card may be included with some cameras, it was not with this camera, and that it it is not your fault or problem that the buyer didn’t know this.
If the camera was USED why would one expect a memory card not listed in the description? You were selling a “camera”, not a camera+suite of accessories. Just chiming in with my annoyance on your behalf, OP.
BTW when I have bought cameras on ebay I always read the description to see if it includes a memory card…because I’m not an idiot.
Okay, several people have recommended that I should send various things to eBay.
How do I do that? I don’t see any option in the dispute console to send a message to eBay. Just to send messages to the buyer. Which I already have done.
Last time I had a dispute, I couldn’t find any way to give my side of the story to eBay, and they found against me without even asking me for my version.
Just buy the cheapest card and mail it to him. Way less work, way less annoyance.
Done.
Given the opportunity, sometimes it’s better to take the path of least resistance and give up on being right. You are right, to be sure.
But making copies and mailing them, spending you time, postage. It ain’t worth that, in my mind.
Find the cheapest card, put it in the mail to him. Move on.
Nah, don’t do that. Fuck 'em. You’re right, and he’s a moron.
I would just offer a full refund if he ships it back. If he’s just testing you to see how far you’ll accommodate him, the cost and inconvenience of shipping it back might dissuade him.
Because furthermore, even if you win the eBay dispute (and it’s possible, I won mine as a seller), he’s still going to be able to leave negative feedback. It’s come to the point where I would rather throw a low-value item in the garbage than risk dealing with stupid eBay buyer complaints.
Buy a card? Hell, no! The camera was used, so all he has to do is find an old memory card somewhere in the couch cushions, delete everything on it, and ship it.
Sadly, I don’t actually have an old card I can give him.
Try using the help section - try to contact a human being (yes it is possible) to help with this situation
Is your buyer in the UK? I think I have a 128mb SD card kicking around somewhere - I’ll check tonight when I get home.
That would be very helpful, thank you.
Yeah, but dontcha know ALL cameras come with 32gig class 10 cards these days. 
Yep, Dissatisfied Customer would probably kick and scream if sent a low-capacity card, even though that’s more than he deserves.
OK… I found it - it’s only a 32MB (that is 0.032 GB) - enough capacity for maybe two photos from that camera.
I’ll gladly send it to you for nothing, but Jackmannii does make a good point - the customer might still kick up a stink and get eBay to force a refund or some such.
PM me a postal address if you’d like the card…