For those of you who forget that the whole purpose of your existence is to be utterly fascinated by the minutiae of my life, I started a new work gig last week. I shall be doing QA for a call center that handles AT&T Mobility. Thus, I am in training for five loooooooooooooooong weeks followed by four weeks of being a customer service representative (that’s call center talk for phone jockey) so that I can allegedly understand what they go through and become ever so good at QA stuff. Hey, it pays well enough so there is that.
My overall favorite acronym right now is PII. That’s Personally Identifiable Information. PII is essentially anything that can be used to identify a person. As far as what I am doing is concerned it involves stuff like name, address, phone number, SSN, credit card numbers, driver’s license number, credit history, rate plans, number of calls a person has made, number of calls that have been made to a person, how long each call is, and number of text messages a person has sent or received. Oh and dates and times of all that. Yep… when you call in, the CSR can see a record of your total cell phone (or in AT&T language mobile) transactions. Of course, stuff like the SSN, credit card number, driver’s license number and any of that jazz is never released for any reason. Seriously, if a person has a question about what numbers have been called from or received by a cell phone, the CSR cannot tell the person that. The person can be referred to the AT&T website and directed to the “My Wireless” part where he/she can view his/her bill. Of course, bills are sent out by snail mail unless somebody prefers not to receive the bill that way. However, it is ok to state a person’s name, and address because that is considered public information that anybody could find. There is apparently some debate about whether or not it is ok to state somebody’s cell phone number.
I’ve had all this other technical stuff thrown at me. Most of it I even understand. The rest, I figure will come in time. Still I like PII best so far. MMMMMMM…. PII!