…go to the place you ordered it from to pick it up! :rolleyes:
My wife told me she ordered a couple of fish fry dinners (a Friday night staple here in the Majikal Land O’ Cheeze!) from the Pegasus restaurant. We do carry out there every once in a while so it was no surprise to me that she ordered from there.
On my way there I stopped and bought a sixer of beer for me and a bottle of chardonnay for Doll. it was a stay in night once I got back home.
Got to the Pegasus. They had no such order. 3 people rushing around looking for our order and deeply embarrassed that they couldn’t find it. Told me that they would make the order right away, no charge!
Called my wife to tell her it would be a while because the dopes at the restaurant lost our order.
“Oh, shoot. I forgot. Pegasus line was always busy so I ordered from the Palace Restaurant. Don’t know why I told you Pegasus”. Will I get in trouble if i mention she is a natural blonde?
If you read notalwaysright.com, you’ll see this kind of thing happens often. If you didn’t curse the servers or threaten to call the police on them for “losing” your order, you’re a better customer than many.
Semi-related. When my employees take orders I tell them they must always take a first and last name and confirm when the customer picks up.
Too often someone comes in and picks up the order for “Sharon”, we bring it out and say ‘I got [order]’, to which the customer says "I dunno, my wife told me to pick it up, I don’t know what she ordered’. We hand him the order and he’s on his way. All is well and good until Sharon Smith stops in to pick up her order and we find out that we gave the other person Sharon Smith’s order when that was Sharon Jones’ husband.
It’s an easy mix up, but easily preventable. If you only gave your first name, and they just had the first name written on a bag, you would have walked out with someone else’s dinner. And just being fish fries, you may not have even realized it wasn’t yours.
Yes, I told Pegasus and paid for the order. I am glad, however, that I hadn’t gotten too shitty with them for not having it when I first arrived. :o
I also picked up the order at the Palace. I dropped it off by my friend Danny. His wifes father had died earlier this week (92) and she certainly didn’t feel like cooking or going out. They were super appreciative and enjoyed the laugh at how I stood like a big dick at the Pegasus demanding my order.
This happened to me, sort of. The Chinese restaurant we order from (Home Village) changed it’s name. So I looked on line. There was one on Dixwell Avenue, the address seemed right so I put in the order.
I drive there and walk inside. I didn’t even have to ask for the order because they know me (always takeout) and said, “Did you order?”
I repeated my order then noticed they were called Golden Chopstick. I’d ordered from China Garden. So embarrassed I had to ask them were it was. It was two blocks north and no nearly as good
I recently called in a take out order, the person that took it repeated the entire order to me and gave me a number for it. When my husband went to pick it up, they had no record of it. I made sure he was at the right place, the menu was still sitting beside me. Idk, maybe they were busy?
I ordered a pizza from the Pizza Hut around the corner. I showed up on time, and on the overhead monitor it had my name, followed by “ready.” The guy at the register looked for my pizza, couldn’t find it. He said, “No one made it.” No offer to make it while I wait, no offer of free bread sticks, not even a “sorry,” just “No one made it.” I sent a complaint to Corporate, who said the store manager would get back to me. Nobody did.
I think my pizza was made, but delivered to someone else. That person’s pizza was just sitting there getting cold.
Pizza Hut has a lot to learn about customer service.
Back in college there was a very popular pizza place. It was always packed, especially on weekend nights. They would just your name and you would go and pick up your order.
Our group grabbed our order and were halfway through before discovering the error. I’m sure it happened frequently, and probably not all unintentional. It was just too crowded to see who would picked up your food.
The first time I ordered from a fairly new pizza place I arrive to pick up my order. The face of the girl at the counter fell as I explained it had anchovies on it, she obviously knew which one and it had not been made. I work in food service and know that stuff happens so I said I would wait. She ran back and brought out the manager who said they would make it now and give it to me for free, then he gave me a coupon for my next pizza free. As I said, sometimes stuff happens but it is how it is dealt with after that matters. I became a real fan of this place as they made great pizza and my order was never messed up again.
Stop ordering out so much when the restaraunt you’re calling answers the phone with “hi [your name], do you want the usual today or you goin to get something different?” the small Pizzahut place around the corner from my parents got to the point they were doing that whenever someone called there to order pizza. For a couple of years, there was a lot of family and social activity and pizza consumed at my parents house.
That’s happened to me, where I ordered wings and pork ribs. When I arrived I asked for my order, which they made lamb ribs and wings, which is quite a difference in price. They gave it to me at the lower price (and that was a upgrade for me as I love lamb). When I got back at the hotel I opened it up and found the receipt which had a different but similar sounding first name.
I ate it with a clear consciences as mistakes happen and no bad intent was done, nor nothing corrective could be done when I figured out what happened.
The only time this has happened to me was at a Pizza Hut that I had only been to once before, so it may have been their policy. (Although they only asked me if I wanted a medium pepperoni pizza rather than “the usual”, but still.)
