This is almost a pitting, but I’m more puzzled than pissed.
We have website that people can order items from. Many times if the person has a question later on, they will fill out another ENTIRE ORDER FORM to ask the question in the “comments” section of the order. AOL and CS people, I’m looking at YOU (ok maybe that was pit-worthy.)
First of all, they can just REPLY to the original order confirmation. If they managed to enter their e-mail address correctly so it got to them.
Our contact information is on every page of our site, phone numbers and e-mail addresses.
And don’t they think they’re going to the CHARGED again if they submit multiple orders??