A couple of random moments of asshattery from my area manger.
Bunny: Sorry I’m not going to make it to the managers meeting today. Someones gone right into the back of my car.
AM: Well… is it still driveable? (note it would be a 120 mile round trip)
Bunny: Yes I’m fine. Thanks for asking.
AM: I’ll be in your store with (his boss) in 30 minutes, is everything looking good?
Bunny: Sure, apart from the fact our fresh food deliveries haven’t turned up so we’re out of milk.
AM then goes off on a rant about always keeping a spare days supply of milk in back-up storage and how easy it is, just order enough to fill the sales fridge and have an identical amount in reserve.
Two problems:
1: We do keep an extra days cover of milk. I’m occaisionally (well frequently) incompetent, but I’m not fucking stupid and don’t need to be talked down to. (Un)fortunately we were so busy that over the last two days we had nearer three days worth of sales so bye-bye back-up stock.
2: As I told him, that is a brilliant ordering strategy with one basic flaw. We usually have to refill the milk display at least three times daily. So his masterplan would have worked fine… until lunchtime.
3: My team have worked so hard and so well over the last three years that the shop around the corner gave up and closed down. It wasn’t through any underhand techniques. It was simply down to us putting our customers first and doing everything we can for them. Don’t treat us as a bunch of slackjawed fuckabouts who don’t give a damn. Remember when I covered for my manager while she recovered from her operation? I worked out that some weeks my salaried pay came to around £4 an hour because of the shifts I put in. That was 15 months ago and you still haven’t said thank you yet.