I swear the pollen load, full moon or something is making people batshit lately.
Our best technicolor meltdown yesterday was a sweet (ha!) young thing who went ballistic all over the staff, me and probably the mayor–because she won’t get a library card where she lives. She doesn’t live in my city but we have reciprocal agreements so we’d honor the card from her home city. But NO! Huge personal insult to her precious little self.
She was told, repeatedly and patiently, that card privilges are paid by property taxes. It’s state law. We can’t just give away cards at whim. Law, y’know? Piffle, she had to scream abuse at us, one after the other. Fortunately we’re very good at warning each other when a real asshole is on the line. She had a little audience of fascinated listeners as we’d scramble from office to office as she worked her way up the chain.
“I USED to live here, I paid your salary! I don’t have time to get a card from City X. (Where she lives, mind…and it’s maybe 15 miles away.) You people are all losers and LIARS! You’ve insulted me and you’d better fucking well apologize, RIGHT NOW. I want you to apologize, right now, and if you don’t I’ll have you fired! You are so STUPID. You either give me a card, RIGHT NOW, and you fucking APOLOGIZE, or I’m telling the, the, MAYOR and the newspaper and none of you worthless, stupid LIARS will ever work again!” Each person would listen, explain, try to soothe and finally advise her the conversation wasn’t going anywhere so they were ending it.
She finally ended up with me and sure enough, she still had steam. By that time she’d been screaming like a factory whistle for at least 45 minutes. Gotta admire her stamina; the vile bitch has great capacity for rage. And good lungs.
I let her spit venom at me for a bit while I explained what she’d already heard a dozen times then finally got rid of her. Told her she should scream at the state legislature if she thought that would get the law changed. My parting word was that nobody is permitted to abuse the staff and if she ever behaved thus again, by phone or in person, she would be turned over to the police.
Then I told her to have a nice day.* And hung up on her ass.
I don’t like that phrase but damn, it felt good under the circumstances.