Silver Tyger-lyrics here. 
This is kinda long and convoluted, but I will try to make it understandable.
I don’t usually complain about my boss because I don’t usually need to. He’s pretty flexible and we get along great. I’ve been working (usually) only mornings this summer because: 1.) Business is slow, and 2.) My office window faces west and the swamper won’t keep up with the heat gain in the afternoon when it’s 100 degrees outside, even with the blinds closed.
So today I’m back at work in the afternoon, working on our new site’s webpages when I get a call from one of my better factory reps (FR).
FR: Boss said he has sent me a check twice for this invoice that was due over a month ago! He either needs to overnight a check or else I will charge his credit card tomorrow for the full amount!
(FYI, full amount is just under $5000.00, and Boss doesn’t usually use the CC for an amount that large. We also get 2% off if we pay within 10 days by check.)
Me: What’s the invoice number?
FR: <gives number>
Me (looking in Quickbooks): I don’t have that invoice.
FR: You must have it! Boss said he was sending a check! Twice! And I never got either one!!!111!!! (he’s really upset) I’m SO disappointed in him! Can I fax it over to you?
Me: Sure! Fax number is ###-###-####.
FR: <hangs up>
I wander back to the warehouse where the fax machine hangs out and Boss is standing outside smoking.
Me: Hey Boss, FR says he never got a check you said sent twice for an invoice I don’t have. And he says if he doesn’t get a check by tomorrow, he’s charging the company CC for the full amount.
Boss: I’ve sent him a check twice! And I know we got that invoice! It’s in my papers!
This refers to a manila folder labelled “Bills to Pay” which is on his desk and is usually pretty stuffed. Not because he doesn’t pay the bills, but because he puts them back in there after he’s written the checks and doesn’t want to enter them in Quickbooks because he’s been busy with the new web host/shopping cart we are trying to implement. And he won’t give them to me to do, because I don’t know the hell why not. Anyway, the fax machine spits out the invoice, and I make an additional copy and give it to him. Have I mentioned that I never give Boss originals?
Anybody wonder why?
Boss: If I write him another check, will you send it to him FedEx?
Me: Sure! (Really, this is part of my job.)
Boss writes out the new check (deducting that 2% even though the invoice is past 30 days), and I enter it into Quickbooks along with the payment. I make out the FedEx form online, print it, then fax the whole mess over to FR (actually, only 2 pages, but it feels like a mess). A very few minutes later, FR calls me back:
FR: Um, we may have had an address change. Can you call over to the Las Vegas office to see? (FR is in Arizona; I am in Colorado.) We are supposed to have our mail forwarded to the new address.
Me: Sure, I’ll give them a call!
I call my counterpart at their Las Vegas office. Sure enough, they have a new address. It hasn’t been changed on their invoices, and they never emailed it or sent a letter.
This is making Baby Jesus cry.
I change the FedEx label, stuff the check into the envelope and take it across the street to the dropbox.
Problem solved, but boy, am I annoyed.
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Boss, if any invoices come in the mail, GIVE THEM TO ME!!!
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Factory rep, if you move your office, LET YOUR CUSTOMERS KNOW!!!
Sorry it that was too long.