When we issue laptops to users we always admonish them to back up all work files to the network regularly. If it’s stolen or the hard drive crashes hard enough we won’t be able to recover that file you’ve spent 200 hours creating.
We also remind them any time we get a call to work on something in their office, no matter if it’s printer, monitor, or the laptop. “You are backing up your files, right?” They may get tired of hearing it, but they’ll never have a credible claim that they were never told.
Last week one of our analysts had a drive crash. I replaced the drive and reloaded all the programs they need to do their thing.
Here’s a cut & paste of the IM conversation I had this morning. Named have been changed to protect the terminally clueless.
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Tuesday, March 25, 2014
11:18 AM Clueless Twit where is the stuff from my hard drive saved on my new computer
11:19 AM Projammer The old hard drive? That one was dead and never came back up after you dropped it off.
11:19 AM Clueless Twit oh no
you werent able to recover anything
11:20 AM Projammer I’ll try it in the docking station one more time, but it wasn’t looking good last time I tried.
11:21 AM Clueless Twit Thanks so much…please let me know as soon as you know something
11:31 AM Projammer Looks like it might work one more time. I’m copying the documents to your new laptop now. The time estimate is 2 hours.
11:34 AM Projammer Allow me to strongly recommend that you copy all files that are critical to your network drive. If the hard drive dies or the laptop is stolen those files will be lost with no hope of recovery.
11:37 AM Clueless Twit i had them on my flash drive and it crashed too…I have since gotten another flash drive and will copy them as soon as I get them back
11:38 AM Projammer Copy them to the network. Flash drives can be lost or damaged even easier than hard drives
11:38 AM Clueless Twit ok
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I’m the one that delivered her laptop in the first place and I know I’ve reminded her twice since then to back up her data.
The copy has finished and there were about two dozen files that couldn’t be read. Oh well, hope they weren’t important. Any one want to give odds that if I check in a month that anything she copies to the network today will be the most recent backup on her network drive?