XP Network Problems

Factual Questions
1

OK, I hosed something up today.
I installed Q329390: Security Update and 810565: Critical Update. After my
reboot, I couldn’t ‘see’ the internet anymore. Hell, I can’t even ping my
router/switch.

Here’s the details:
Alcatel Speed Touch Modem >> Linksys BEFW11S4 (4 port switch/router/wireless
access) >> 3 machines hooked into switch… one is windows XP Pro machine.

I’m able to connect to Internet if I bypass the router (which kind of kills
the whole home network thing)
The other machines are able to connect to the internet without any probs through the router.

So my network card is good, router is good, modem is good. I’ve uninstalled
the updates, and even restored to yesterday… no luck. I can’t ping the
router from my XP machine. I put the cable into a different port. same
thing. The network card light is green, as it should be.

I most recently tried resetting the TCP/IP stack with NETSH INTERFACE IP RESET LOG.TXT as found in http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;299357
Any Suggestions?

TIA

E3

2

Are you using the same Cat5 cable to connect the PC to the Linksys router as you were when you connected it straight to the Alcatel modem? Have you tried swapping cables with any of the other machines?

3

Yes. Same cable.

The cable works when I hook directly from the XP machine to the modem. When I use the same cable from the XP machine to the router, (tried multiple ports) I can’t ping the router from the xp machine. The router status-lights turn on, when I plug it in. My network card lights up green, but when I ping from the XP machine, it can’t find anything. When I use a different machine in this setup, and connect to router, the DHCP table doesn’t show the XP machine either.

E3

4

Try typing ipconfig /release then ipconfig /renew at the command line. This should make the PC pick up a new IP address from the router.

5

I had a similiar problem, I had to download and install the entire latest XP service pack to fix it.

6

I installed the XP service pack some time ago. I’m not anxious to do that again.

I tried ipconfig /release and ipconfig /renew. I then typed ipconfig /all to get a status… all I get is “Windows IP Configuration”. Nothing else… and I mean NOTHING else. That must mean something… uh… right?

7

Hmm. Did anything happen after the renew? Did it sit for a long time or give an error message?

You might want to reinstall your NIC driver.

8

After the renew it did the same thing. It came immediately back with the message Windows IP Configuration

I’m going to look for an updated driver…

9

On a side note to that though… if I can go directly through the dsl modem to the net, could it really be a problem with the network card/driver?

10

updated network card driver… no change.

Arrg! this is frustrating.

11

Try hard-setting the IP address, subnet mask, and gateway in TCP/IP properties. Also see if you can ping 127.0.0.1.

12

able to ping 127.0.0.1 with no probs. I’ll try to hard-set the ip…

13

If you have installed any new software, or hardware since you installed the Service Pack, you may indeed have to install it again to fix the problem. Technically speaking, according to a Microsoft teacher, anytime you install anything new service packs should be re-installed.

14

That no longer applies with XP. Might not even have applied with Windows 2000. I’d have to look. I had specifically looked up the issue in regards to XP and Microsoft said… well, let’s see if I can find the article again…

15

Here it is:

You Do Not Have to Reinstall Windows XP Service Packs After System State Changes
This article explains when a service pack must be reapplied:

[When to Reinstall Windows XP Service Pack 1](When to Reinstall Windows XP Service Pack 1)
And while I’m at it:
Not Necessary to Reinstall Windows 2000 Service Packs After System State Changes

16

Check your TCP/IP settings.

17

Thanks for the info.From what I understand, re-installing service packs is still an issue in Windows 2000, I didn’t know that it was no longer applicable in XP

18

Woo Hoo! I got it fixed.

After resetting the TCP/IP stack did nothing, I updated the drivers for the network card. Still nothing. When I executed WINIPCONFIG it still came back with nothing.

I finally tried uninstalling the network card in Device Manager. After receiving an error message that said XP cannot uninstall that device, I booted in safe mode, and was able to delete the network card. When I rebooted, everything worked fine.

Hmmm I think I’ll try install those security and critical updates now. :eek:

E3

19

Good luck…

I still like my Win-98 SE (on all our desk top pc’s) better than my XP home on the new laptop. actually thinking of putting Win-98 SE on the laptop.
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