I just got back from Arby’s. They gave me the wrong order. You see, I ordered two regular roast beef sandwiches. I received two bacon and cheddars, and I also received no horsey sauce. I asked for horsey sauce. I also asked if it had been included when I picked up my order. The liar at the register said yes. I’d let it go if this was the first time they’d fucked up my order. But it’s not. I’ve been to this Arby’s at least 30 times this year alone. Exactly 0 of my orders have been correct, which means one Arby’s location is responsible for more inaccurate orders than every other fast food restaurant I have visited this year combined. And that’s a lot of restaurants.
I sent a letter to the Arby’s complaint department. If they’re anything like the drive-thru, I’ll get a response. But it won’t be for me, and it will be about opening a franchise.
I haven’t gotten thirty orders wrong at all the fast food restaurants I’ve ever visited in my entire LIFE. Of the maybe 15 I’ve had that were wrong, 12 of them were from a McDonald’s that closed down a few years ago, the only McDonald’s I’ve ever heard of that went belly up.
Is this like the Arby’s for people with Commerce Incompetence Syndrome?
Hey, TaxGuy, I eat at Arby’s easily once or twice a week ever since my hour lunch got chopped into 45 minutes. It’s quick and easy and tasty (usually, per op). What’s wrong with that?
It usually never crosses my mind to check the bag. Sometimes I do remember, and I complain about it. I figure the solution is to not go back anymore, they finally pushed me over the edge.
When a fast food place messes up, you see the manager. The manager will correct the order & give you a coupon for a free sandwich on your next visit. Thirty screwed up orders should equal 30 corrected orders plus 29 free fast food sandwiches.
And if you ate all of that in one year, you should get a coupon for a free Angio-plasty…
Its the roast beef that keeps him coming back, the one thing they do right there. I have too many fast food horror stories to tell, but suffice to say it would be wise to avoid at all costs any hybrid taco bell/KFC like your life depended on it.
Because they FUCK YOU at the drive-thru, okay? They FUCK YOU at the drive-thru! They know you’re gonna be miles away before you find out you got fucked! They know you’re not gonna turn around and go back, they don’t care!
[/Joe Pesci]
Yep. You gotta change YOUR behavior to change their behavior. I always check my bag while I’m at the drive through window at a couple of the worst offenders. Yeah, it’s slightly annoying, but if I’ve paid for drinks and fries, for instance, I want them. I’ve also been known to schedule an appointment with the manager and ask WHY I can’t manage to get my hamburgers without onions the FIRST time, or even the second time. I mentioned allergic reactions and lawsuits, and kids on the grill who seem to think it’s funny to pile ingredients on a burger when that ingredient has been asked to be left off. I noticed a change in personnel a couple of times after I’ve done this. So it does work.
And a couple of times I’ve dropped a nice notecard to our local Long John Silver’s, saying that it was really nice to be able to get what we ordered the first time, as they have consistently managed to get our order correct every time.
