I hope this isn’t too much of a hijack, but what the hell is fry sauce? Every few days somebody wants fry sauce, and we don’t have it (I relayed the request to the managers and people around me, who confirmed its nonexistence). I’m sure it’s frustrating for the customer as well, but it has escalated from a non-issue to a great mystery in my head. What is fry sauce?
I could go on for hours, but my main pet peeve is people who can’t be arsed to be aware of their surroundings. If the drink tower is three feet to your left, don’t waste my time and yours by giving me highly specific orders like “Half Coke, half Diet Coke, light ice…” because you’re getting it yourself, brain trust. Some things are not on our menu, but if they are on the menu right in front of you, don’t pester me for the price again unless you are illiterate. The numbers that just appeared on the screen in front of you indicate how much money you owe me, don’t make me repeat it four times unless you are, as previously noted, illiterate.
Today we had a gem of a customer. I set up someone’s order for them and called it out: “McChicken with light mayo, two cheeseburger meal, no pickles!” This guy barks out, “That’s to go!” I apologize for the inconvenience and bag it up for him. He starts rooting around in the bag and saying stuff like, “I didn’t order fries. She charged me for fries and I didn’t order fries. And I wanted two DOUBLE cheeseburgers. WITH pickles. And what is this? A McChicken?” Finally he set it down in disgust and said, “I don’t know what this is.”
Thank you for admitting that, sir. That is because it is NOT YOUR FREAKING ORDER. It is not even particularly CLOSE to your order. Stop barking at us because you can’t remember what you ordered and/or watch your receipt to see when we put it into a bag of food. We eventually sorted it out with no apology from him to us or the people whose food he manhandled (and we replaced). Luckily this doesn’t happen very often.
Oh, and unless I took your order, don’t ask me, “Is this my food?” when I put it out and call the number/contents. Why would I know if this is your food? I usually counter with, “Did you order a [blah blah blah]?” If their answer is yes, then my answer is yes. Otherwise, no. I am not hovering over the cashier’s shoulder and matching orders to faces.
As to leaving your dishes, for the love of little fishes, please don’t. My rule of thumb (when dining out and working): Leave your dishes, leave a tip. Clean it up yourself, don’t leave a tip.
(I went on a bit, didn’t I? I don’t hate my job or anything. But it was a long day.)