One of their program descriptions was wrong. The header said that 3 seasons were available, when in fact only one season is (season 2 for some reason). I reported it as a problem this morning, and the description has already been fixed. It might have been a nicer fix if they got the other two seasons, but I figure that kind of fix is way beyond the powers of their help desk. So, I am officially impressed with their prompt action to fix the reported problem.
This is in contrast with Rhapsody. Way back in September I reported that a number of Steely Dan songs were mislabeled with the titles of other Steely Dan songs. Yes, I did a thread about it. I just checked the title again a few minutes ago, and it hasn’t been fixed yet, more than six months later.
So, IMO, if you are choosing between Rhapsody and Netflix (I dunno why you would since they are not competitors in the same product line), choose Netflix.
I’m slightly annoyed with Netflix at the moment because our smart TV periodically decides it can’t talk to Netflix. Or Netflix can’t talk to the TV. Only, instead of saying so, it lets me launch the Netflix application, browse my queue, etc. - but says “sorry, can’t play that title” no matter what I choose.
Searching for a solution yields the helpful “disassociate your TV from Netflix by standing on your left foot and spitting into the wind while chanting old Ozzie and Harriet dialogue”. OK, you actually have to press a very specific (and non-obvious) sequence of up/down/right/left keys on the remote. Then re-associate it including putting in your password again… after which it’s fine until the next time.
You’d think the app would have an actual icon you could select on the TV, that says “disconnect”, instead of this arcane reset method. Yeesh.
I feel your pain on this one. Apparently this happens when your Smart TV does an automatic update. But first of all, there’s no notification that this has happened, no notification whether it will affect Netflix (or other apps – I don’t know, Netflix is the only one I use), and no instructions for how to fix it. And it’s anything but obvious or intuitive.
At least they were able to tell you how to fix it even if it is a pain, which is a lot better than other support experiences I’ve had.
And just a few minutes ago, I had another reasonably positive chat exchange with Netflix. One particular movie wouldn’t play, or even load. It took a little while, and they suggested something IMO something useless (installing another browser and trying it there), but after a few they said they couldn’t play it either, and their support crew would be on it immediately. They said to expect it to be working in another day.
I consider the fact that they acknowledged the problem was on their end, even after I refused one of their instructions to try fixing it (to install another browser to try it, I mean, c’mon, for one lousy movie?) to be a very positive thing.
I’ve been really happy with Netflix, both the discs and the streaming. I loved their House of Cards series too. $21/month and I watch pretty much anything I want. I really don’t get the Netflix hate.