Don’t Ask Me, I’m Just The Girl.
So our core business server died in the wee hours this morning. When the junior tech discovered it, he also he discovered he needed help to move another server and a drive array off it in order to pop the case. He didn’t call me, because I was due in another hour, and I can’t lift this stuff either. He called one of my co-workers…let’s call him Supertech, to help him shift the equipment. Junior tech had a boot disk ready, and was about to pop the top to check out the error LED when Supertech took over.
Before anyone could stop him, Supertech brought down the Helpdesk server (identical model), gutted it, and swapped the drives over. He’s having a wonderful time when I wander in.
Now technically speaking, these are not exactly my systems. Anymore. But I built the damn things, and I kept them stable for six years, and I do perhaps know a bit about the equipment. He has never worked with it before.
Supertech tells me what he’s done, and I’m too stunned for heart failure. I am also not particularly surprised when the transplant fails, either. Same symptoms as the original box. However, when I proffer a couple of suggestions, I am roundly ignored. Too busy trying to be the hero, what with executives and other concerned folks swirling about. Supertech is not getting anywhere with the machinery, and asks for help. Does he ask the person who built it? Nnnnnoooooo, gotta call one of the guys. Then another one…I can’t even look at the monitor when it comes up, there’s so many guys in the way. I’m too little to shove 'em out of my way.
I go surf a bit, and see if anyone will come talk to me. Shortly thereafter, one of the guys (smarter than Supertech) does indeed come talk to me and asks a couple questions. I answer, and give him the manuals I had on my desk, open to the appropriate sections. I tried to offer my assistance, but was again waved off. Three hours later, in oracular tones, they announce the discovery of an error message when they try to boot the server.
At this point, I don’t want to be involved anymore. It’s going from bad tech practice to worse, and I can’t talk with these people. Even the managers are nodding their heads in time with these dudes. I begin to get a little snarky…
I even volunteered to go reassemble the Helpdesk system, so I could attempt to revive our Remedy and System Management Server stuff, and was gently, but firmly told that it wouldn’t be necessary, they would take care of it for me but I had to be patient. Supertech all but patted me on the head! Good thing he remembered last time he tried that…:mad:
Fine then.
I’m going home. Call me when you guys are done. Obviously I lack the requisite body parts to do a decent job. Colour me surprised, I didn’t know it turned screwdrivers, too.:rolleyes: I’ll remember this next time you guys want cables relocated and can’t fit your arms under the racks.
Note: I am aware that not ALL guy techs are like this. Even these guys aren’t usually this bad. However, I’m feeling just a little bitter ATM…