- Last week, attempting to purchase a day spa gift certificate for my wife for her birthday (today- #40!), my credit card was declined. Called Citibank from right there. The problem apparently was that our last payment had come from a different account than usual. Well, yeah- it was a huge bill for a variety of travel and childbirth-related reasons. We don’t keep that much dough in my checking account, so we wrote a check on our credit union acccount. So, they froze my card because they got a check with my name on it, signed with my name, from an account with my name on it, to pay the bill on the credit card with my name on it. ???
They got a credit union person on the line, who asked me a bunch of identifying questions that only an account holder should know. I answered them, they were satisfied, Citibank was then satisfied, and they unfroze my card. It was like Citibank knew it was me but needed to verify that the check was really from my account, so they pulled in a credit union rep who knew it was my account but needed to verify it was me. Weird.
- Just last night I called to activate the new debit card for my Health Savings Account. I called the number on the sticker and got this:
“Welcome to Card Services. Please press 1 now.”
Uhhhh, OK: “1”
“Thank you. Please touch or speak the account number…”
Why did I have to press 1?