I don’t order from Amazon very often. Once every half year or so. So I’m not all that up on how to do things there.
Yesterday, I got a delivery from Amazon that I thought didn’t come. They sent me a notice that they’d delivered, but nothing was at my door. So I clicked the button on the email about having a problem and selected the “package did not come”. But then later I thought to check the address on the order and it was my previous address. So I went over and picked it up.
But then there’s the question of what will they do with my report of no delivery. Will they automatically schedule a redelivery? If so, how do I cancel that?
PS I did change the default address. I thought I’d done that with my previous order, but apparently not.
Call them & tell them what happened, (888) 280-4331. You’ll get a voice bot initially, but if you say “representative” you’ll get a human that can fix things.
Which makes sense. A similar thing happened to me a couple of weeks ago. Amazon sent me a picture of my delivery on what I could tell was my neighbor’s porch. I clicked on the link for “bad delivery” told them it was delivered to the wrong house, and walked over to my neighbor’s house while texting my neighbors that I would go get my package. I had my package before the Amazon guy finished his next delivery and I wouldn’t have wanted automatic redelivery. Amazon will resend the package but only if you specifically ask.
I’ve used their chat whenever I’m not happy with the options they offer for returns, and it’s always been easy.
Recently, due to some sort of barcoding issue, I ordered a soft book for an infant and received a specialized wrench for mountain bikes. Online, I got the option to return the wrench but I was like “hell no, I don’t want to have to make a post office run in order to get my $10 back.”, so I went to chat, knowing they would remove the charge and authorize me to keep or give away the unwanted item.
Keep an eye on your emails. Back in late December I ordered a triptych, the canvases each being 12x20, and a box of bandaids; I ordered them before Christmas but agreed that a small credit was fair in exchange for a post-Christmas delivery.
So imagine my surprise when my ordered “was delivered” on 12/27 and it was a 5x7 padded envelope containing an array of fishing line. The Amazon agent I chatted with arranged to have it resent, and they didn’t want the fishing line back. By New Years I had my correct package and thought that was the end of it.
Until the end of February when I got an email telling me that they had charged me a second time because I hadn’t “returned” the first paintings and bandaids that were being exchanged.
It only took a couple minutes in a second chat for them to tell me that charging me had been “a mistake,” but I only check that email address 2 or 3 times a month so I was lucky it hadn’t been buried by other retail emails. If I hadn’t noticed it I’d been out close to $40.
Another for using online chat. They respond quickly (almost immediately usually but maybe a few minutes) and they have always been responsive and easy to deal with and resolved the problem.
Indeed, that is the main reason I use Amazon…the easy and fast customer service.
I emailed my supermarket about a delivery I had almost a week ago. Still not heard a thing back from them.