I just activated access to Grubhub via my Amazon Prime account (gets you free delivery from restaurants). Has anyone used this service? If so, what’s your opinion? I don’t see any of the restaurants from which I usually order. The online reviews have lots of complaints about food arriving cold and/or the wrong items.
It all depends on how the restaurant handles delivery orders - some places do well, some not so well. Chain restaurants are usually the most consistent. Also keep in mind that not all food travels well - I couldn’t see myself ordering, say, a steak or sushi for delivery, but a burger or a burrito or a teriyaki bento will usually be fine. There’s a ramen place I’ve ordered from a few times that packages the noodles and toppings in a bowl and the broth in a separate container, so you can combine them at home and the food won’t get soggy in transit.
The main downside is that the wait time they give you on the site might not always be accurate - it all depends on how many drivers are working that evening and how quickly someone accepts your order. (Offering a more generous tip can help, and you should ALWAYS be tipping generously.) I’ve never had issues with an incorrect order on Grubhub so I can’t directly speak to how they resolve those issues, but with Ubereats and Doordash you usually just have to report that your order was wrong and they’ll give you a refund or a credit.
Do keep in mind that even with free delivery you’ll probably be paying close to twice as much as you would if you just went to the restaurant yourself, between the tip, the fees they charge, and the fact that the restaurant marks up its delivery prices to make up for the cut that the delivery service takes.
Definitely this. You will be ordering from the Grubhub version of the regular menu, and a lot of the time the “free” delivery is no bargain.
Thanks for the replies. Yeah, that Grubhub markup is definitely a deal-breaker. A bag of Doritos nachos from 7-11 is $8.39 via Grubhub and only $5.39 from Amazon Fresh.
I do it all the time when I am being lazy. I don’t mind paying extra to have food delivered.
My household orders through Grubhub way more often than we should (a habit that started during the pandemic, when it was the only way to get restaurant food). We’ve learned which restaurants usually get orders right and which ones don’t, and the food usually arrives hot (possibly because we are very good tippers).
It’s a pretty expensive way to get takeout food, so we tend not to order through them unless we’re all absolutely unwilling to leave the house or cook, but on those days, it sure is nice.
One tip I have is that Grubhub customer service is completely incapable of modifying anything about your order. If you contact them after ordering but before delivery, they’ll just cancel the whole thing. For example, a restaurant once contacted us to say they were out of the dessert my spouse wanted and they didn’t have another he liked. The restaurant isn’t able to refund any items, so I contacted Grubhub. They canceled the order even though the driver was there to pick it up and all the other items were ready to go. Next time that happened, we just contacted them after the order was delivered and they refunded the amount of that item.
Same. Though I actually have accounts with UberEats, GrubHub and DoorDash. UberEats regularly sends me $15 off codes which tends to mitigate the service fees/delivery. When I don’t have a code, I’ll do GrubHub for the scant couple bucks off delivery and rarely use DoorDash but they do get antsy a couple times a year and send coupons.
As noted, the “delivery fee” is usually the smallest add-on cost to the order so getting “free delivery” sounds better than it is. The fees will be $11 and delivery is maybe $1.50.
Tried it, charged me delivery, anyway.